Commercial Appliance Technician

Miele Australia Pty; Greater London; Hybrid; GBP 45,000 - 53,000; Full time

Benefits offered by this job

Discounts on Miele products

Gym membership discount

Lunch allowance

Health benefits

Job summary

Miele is seeking a Field Service Technician to service and repair a range of commercial appliances across London and surrounding areas. The role involves travel to customer sites, installation and decommissioning of equipment, and delivering exceptional service as part of the Miele Professional team.

You will work with industrial laundry and washer disinfector machines, maintaining up-to-date product knowledge while promoting service contracts and care products.

Qualifications

• Proven field service experience repairing commercial appliances.
• Strong diagnostic and fault-finding skills.
• Solid knowledge of UK power supplies and wiring components.
• Excellent communication and organisational skills.

Responsibilities

• Perform fault diagnostics, servicing, maintenance and repairs on professional laundry and washer disinfector appliances.
• Install and decommission professional appliances in commercial and medical environments per safety regulations.
• Provide excellent customer service and represent the Miele brand professionally.
• Maintain clear communication with planners and service partners to ensure efficient delivery.
• Keep van stock and parts organized to support high first-time fix rates.
• Promote Miele care products, accessories, and service contracts to customers.

Skills

Fault diagnostics

Field service

UK electrical knowledge

Communication skills

Proactive learning

Tools

Test equipment

Job description

## Commercial Appliance TechnicianApply: Remote: Field Based – London: Full time: Posted Today: R4404**About the Role**As a Field Service Technician at Miele Professional, you will service and repair a wide range of commercial appliances across multiple customer environments, including industrial laundries, laboratories, hospitals and medical facilities. From industrial washing machines and tumble dryers to specialist laboratory equipment washers, every day offers something different.Working across the London area, you will represent a globally recognised premium brand while delivering exceptional customer service and technical expertise. Some travel outside your local area, occasional overnight stays and out-of-hours work may be required, so flexibility is important.At Miele, we strive to make our workplace and culture as future proof as our world-renowned products. Join a business that has continued to evolve since 1899 and help us live our philosophy of being “Immer Besser” - forever better.**Your Responsibilities*** In close collaboration with customers and internal departments, carry out fault diagnostics, servicing, maintenance and repairs on professional laundry and washer disinfector appliances to a high technical standard* In line with health, safety and gas safe regulations, complete the installation and decommissioning of professional appliances across commercial and medical environments* Through every customer interaction, contribute to an exceptional service experience while always representing the Miele brand professionally* In partnership with planners, managers and service partners, maintain clear communication to support efficient service delivery and resolve technical issues effectively* By maintaining accurate van stock, spare parts control and daily administration, support strong first-time fix rates and operational efficiency* Through customer engagement and product knowledge, promote Miele care products, accessories, service contracts and planned maintenance solutions* By actively participating in technical training and development, maintain up-to-date knowledge of Miele products, systems and diagnostic processes while working towards performance targets and key performance indicators**What We Are Looking For*** Strong diagnostic and fault-finding skills, including the ability to repair and maintain professional electrical and gas appliances using relevant test equipment* Proven experience working within a field service or technical customer service environment while delivering high standards of customer support* Sound technical knowledge of UK power supplies, wiring components and appliance systems, with the ability to identify and resolve technical issues effectively* Excellent communication and organisational skills, with the ability to manage workload independently and build positive customer relationships* A proactive approach to learning and development, including maintaining up-to-date product knowledge and completing technical training programmes**What We Offer*** A salary of up to £45,176 per annum with on-target earnings potential of up to £52,705, plus a competitive benefits package* Extensive discounts on Miele products for yourself, family and friends* Discounted gym membership and a daily lunch allowance* Extensive health cash plan and free eye tests* Additional benefits including financial advice, recognition schemes and more**Additional Information**This is a full-time permanent position covering locations in London, within the M25. We are looking for candidates who live inside of the M25 due to the nature of travel to the customers.We welcome applications from people of all backgrounds and remain committed to creating an inclusive workplace where everyone can thrive.