Field Service Technician

Synergi Recruitment; Reading; On-site; GBP 25,000 - 38,000; Full time

Benefits offered by this job

Fully equipped van

Private medical options

Enhanced pension contribution

Life assurance

26 days holiday (or negotiable)

Job summary

Synergi Recruitment's client is seeking a Service Technician to join a growing technical services team. You will install, service, maintain and repair dispense and cooling equipment at customer sites.

Ideal candidates are practical and mechanically minded with strong fault-finding and communication skills. Full training will be provided; the role involves weekend rota and driving a company van.

Qualifications

• A strong practical and mechanical mindset
• An interest in repairing, maintaining or understanding mechanical equipment
• Good fault-finding and problem-solving abilities
• Excellent communication and customer service skills
• A professional, positive and reliable attitude
• The ability to work independently and organise your own workload
• Confidence working across different customer sites
• Basic IT skills for completing digital reports and service documentation
• A full UK driving licence
• The ability to undertake physical installation and maintenance work
• The flexibility to participate in a weekend and bank holiday rota

Responsibilities

• Install, maintain, service and repair dispense and cooling equipment.
• Investigate equipment faults and complete effective repairs.
• Attend breakdowns and respond promptly to customer requirements.
• Carry out scheduled preventative maintenance.
• Install equipment across new and existing customer sites.
• Demonstrate equipment operation and provide customers with practical guidance.
• Maintain professional relationships with customers.
• Complete service reports and update relevant systems accurately.
• Manage vehicle stock, tools, equipment and spare parts.
• Ensure all work is completed safely and in accordance with Health & Safety procedures.

Job description

Our client is one of the world's largest leading manufacturers, they have a presence in all the leading supermarkets in the UK and are expanding.

Job Role & Key Responsibilities:

An exciting opportunity is available for a Service Technician to join a growing technical services team. You'll work directly with customers, carrying out installation, servicing, maintenance and repairs on specialist dispense and cooling equipment.
This role would suit a practical, mechanically minded individual who enjoys troubleshooting, working independently and providing a high standard of customer service. Previous experience in this specific industry is not essential, as full training will be provided.

Key Responsibilities:

• Install, maintain, service and repair dispense and cooling equipment.


• Investigate equipment faults and complete effective repairs.


• Attend breakdowns and respond promptly to customer requirements.


• Carry out scheduled preventative maintenance.


• Install equipment across new and existing customer sites.


• Demonstrate equipment operation and provide customers with practical guidance.


• Maintain professional relationships with customers.


• Complete service reports and update relevant systems accurately.


• Manage vehicle stock, tools, equipment and spare parts.


• Ensure all work is completed safely and in accordance with Health & Safety procedures.

The Ideal Candidate will have:

• A strong practical and mechanical mindset.


• An interest in repairing, maintaining or understanding mechanical equipment.


• Good fault-finding and problem-solving abilities.


• Excellent communication and customer service skills.


• A professional, positive and reliable attitude.


• The ability to work independently and organise your own workload.


• Confidence working across different customer sites.


• Basic IT skills for completing digital reports and service documentation.


• A full UK driving licence.


• The ability to undertake physical installation and maintenance work.


• The flexibility to participate in a weekend and bank holiday rota.

Desirable Skills:

• Previous field-based engineering or maintenance experience.


• Mechanical fault-finding and repair experience.


• Experience working with commercial or customer-facing equipment.


• Strong diagnostic and troubleshooting skills.


• Good organisation and time-management skills.


• A customer-focused approach.


• Willingness to learn new equipment and technical processes.


• Ability to work independently while maintaining high service standards.

Benefits Include:

• Competitive salary


• Standby allowance.


• Bonus scheme.


• Fully equipped company van.


• Paid door-to-door travel time.


• Monthly product allowance.


• Private medical options.


• Enhanced pension contribution.


• Life assurance.


• 24/7 GP access.


• Generous holiday allowance.


• High street and retail discounts.


• Full initial training programme.


• Ongoing technical and professional development.


• Dedicated learning and development support.


• Long-term career progression opportunities.