Field Service Technician

Synergi Recruitment; Northampton; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Company van provided

Private medical options

Enhanced pension contribution

Life assurance

24/7 GP access

Generous holiday allowance

Product discounts

Standby allowance

Company bonus scheme

Long-term career progression

Job summary

Our client, a world-leading manufacturer with a strong UK presence, is seeking Service Technicians to join a growing Technical Services team. You will support customers across a field-based territory, enjoy practical, hands-on work, and receive full training.

Install, service and maintain drinks dispense and cooling equipment; diagnose faults; respond to breakdowns; complete planned maintenance; build professional customer relationships; keep accurate reports.

Qualifications

• Strong practical and mechanical aptitude.
• Excellent problem-solving skills.
• Strong communication and customer service skills.
• Ability to work independently and manage your own schedule.
• Full UK driving licence.
• Flexibility to work across a field-based territory.

Responsibilities

• Install, service and maintain drinks dispense and cooling equipment.
• Diagnose faults and complete repairs safely and efficiently.
• Respond to breakdowns and minimise equipment downtime.
• Carry out planned preventative maintenance.
• Complete equipment installations at customer sites.
• Provide customers with guidance on equipment operation and best practice.
• Build strong, professional customer relationships.
• Maintain accurate service records and job reports.
• Manage van stock, tools and spare parts.
• Work in accordance with Health & Safety requirements.

Skills

Mechanical aptitude

Problem-solving

Customer service

Communication skills

Independent worker

Full UK driving licence

Field-based adaptability

Job description

Our client is one of the world's largest leading manufacturers, they have a presence in all the leading supermarkets in the UK and are expanding.

Job Role & Key Responsibilities:

We are looking for Service Technicians to join a growing Technical Services team, supporting customers across a field-based territory. This is an excellent opportunity for someone who enjoys practical, hands‑on work, solving problems and delivering excellent customer service. Full training will be provided, making this an ideal opportunity for candidates with strong mechanical aptitude, even if they do not have previous drinks dispense experience.

Key Responsibilities:

• Install, service and maintain drinks dispense and cooling equipment.
• Diagnose faults and complete repairs safely and efficiently.
• Respond to breakdowns and minimise equipment downtime.
• Carry out planned preventative maintenance.
• Complete equipment installations at customer sites.
• Provide customers with guidance on equipment operation and best practice.
• Build strong, professional customer relationships.
• Maintain accurate service records and job reports.
• Manage van stock, tools and spare parts.
• Work in accordance with Health & Safety requirements.

The Ideal Candidate will have:

• Strong practical and mechanical aptitude.
• A genuine interest in fixing, repairing and understanding how things work.
• Excellent problem-solving skills.
• Strong communication and customer service skills.
• A positive and professional approach.
• The ability to work independently and manage your own schedule.
• Flexibility to work across a field-based territory.
• Basic IT skills for completing reports and updating systems.
• A full UK driving licence.
• The ability to carry out physical installation work and work comfortably in a customer‑facing environment.

Desirable Skills:

• Previous field-based service or engineering experience.
• Mechanical or electrical fault-finding experience.
• Experience working with customer‑facing equipment.
• Strong fault diagnosis and repair skills.
• Good organisational and time‑management abilities.
• A willingness to learn and develop technically.
• Experience working independently across multiple customer sites.

Benefits Include:

• Competitive salary.
• Standby allowance.
• Company bonus scheme.
• Company van and equipment provided.
• Paid door-to-door travel time.
• Monthly product allowance.
• Private medical options.
• Enhanced pension contribution.
• Life assurance.
• 24/7 GP access.
• Generous holiday allowance.
• High street and retail discounts.
• Comprehensive initial training and ongoing technical development.
• Dedicated learning and development support.
• Long-term career progression opportunities.