Field Service Technician

REA JET - UK & Ireland; Hinckley; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Company van for customer visits

Mobile phone

Laptop and tools

Full training and ongoing development

Job summary

A global leader in industrial coding solutions is expanding its service team and seeks a motivated Field Service Technician based in Hinckley. This role, requiring a full UK driving licence, offers an annual salary between £25,000 and £32,000 with comprehensive training provided. Responsibilities include on-site servicing and customer training across the UK, using a company van for travel. Candidates should be enthusiastic, adaptable, and possess excellent communication skills.

Qualifications

• Enthusiastic and adaptable individual with a strong willingness to learn.
• Full UK driving licence is essential.
• Applicants must have the right to work in the UK.

Responsibilities

• Installing and commissioning equipment at customer sites.
• Providing on-site servicing, repairs, and maintenance.
• Delivering customer training on hardware and software.

Skills

Excellent communication skills

Strong willingness to learn

Basic technical aptitude

Job description

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REA JET Ltd – Hinckley, Leicestershire (Midlands-based)

£25,000 - £32,000 per annum | Full-time | Company Van Provided

Field Service Technician

REA JET Ltd – Hinckley, Leicestershire (Midlands-based)

£25,000 - £32,000 per annum | Full-time | Company Van Provided

About REA JET

REA JET Ltd is the UK subsidiary of REA Elektronik GmbH, a global leader in industrial coding and marking systems. We specialise in innovative, contact-free solutions for product marking, traceability, and verification across industries including manufacturing, food & beverage, pharmaceuticals, and more. Based in Hinckley, we pride ourselves on delivering high-quality customer support and tailored solutions from our Midlands office.

We\'re expanding our service team and looking for a motivated Field Service Technician to join us. This is a fantastic opportunity for someone eager to build a career in technical field service – full in-house training provided!

The Role

As a Field Service Technician, you\'ll be the frontline representative for our customers, ensuring their REA JET equipment runs smoothly. You\'ll work closely with a senior technician who will mentor and train you on all aspects of our technologies.

Key responsibilities include:

• Installing and commissioning equipment at customer sites
• Providing on-site servicing, repairs, and maintenance
• Delivering customer training on hardware, software, consumables, and best practices
• Supporting customers via phone, email, remote access, or in-person visits
• Managing project timelines and expectations during installations
• Occasional workshop duties, including equipment inspections and print sample creation
• Contributing to strategic customer care through scheduled service visits

You\'ll primarily cover customer sites across the UK (company van provided for work travel), with rare opportunities for international travel. Emergency call-outs may be required outside normal hours (on a rota basis).

What We're Looking For

• Enthusiastic and adaptable individual with a strong willingness to learn
• Based in the Midlands with your own transport for commuting to our Hinckley office
• Full UK driving licence
• Excellent communication skills and a customer-focused approach
• Basic technical aptitude – no prior experience required, as we\'ll provide comprehensive training

Applicants must have the right to work in the UK (we are unable to sponsor visas for this role).

What We Offer

• Competitive salary: £25,000 - £32,000 (depending on skills and potential)
• Full training and ongoing development under experienced technicians
• Company van for customer visits, mobile phone, laptop, and tools
• Opportunity to grow within a supportive team in a global company
• Varied role with travel and hands-on technical work

If you\'re reliable, keen to develop new skills, and enjoy problem-solving in a dynamic environment, we\'d love to hear from you!

Apply now by sending your CV and a brief cover note explaining why you\'re interested in this role.

REA JET Ltd is an equal opportunities employer. We welcome applications from all suitably qualified persons.