Service Engineer

ReeVR; Woking; On-site; GBP 38,000 - 45,000; Full time

Job summary

ReeVR Talent is seeking an experienced Service Engineer to join their technical team in Woking, Surrey. The role combines testing, repair, fault diagnosis, RMA management and customer support, with travel to customer sites.

You will work from technical documentation and engage with customers to understand service requirements, maintaining ISO 9001 standards. Excellent electro/mechanical skills, strong fault-finding ability, and hands-on experience are essential.

Qualifications

• Previous experience as a Service Engineer, Service Technician or similar.
• Strong hands-on electro/mechanical skills.
• Excellent fault-finding and diagnostic abilities.
• Experience testing, repairing, servicing or installing technical equipment.
• Customer-facing experience with communication at a professional level.

Responsibilities

• Test, fault find and repair customer equipment in line with internal procedures and specifications.
• Carry out RMA testing, repair and diagnosis, including fault finding down to component level.
• Complete system set-ups, installations and servicing of equipment.
• Rebuild of product in accordance with company procedures.
• Liaise with Materials and Production teams to obtain parts required for repairs.
• Manage RMA activity, including RMA administration, scheduling and prioritisation.
• Raise RMA numbers and provide customers with relevant repair information.
• Inspect completed work and ensure all paperwork and technical documentation is accurate and complete.
• Provide technical support to customers and liaise with them regarding service and repair requirements.
• Maintain, repair and assist with the development of existing and new test equipment.
• Produce technical reports and monthly RMA activity reports.
• Support the maintenance of ISO 9001 standards and procedures.
• Willingness to travel to customer sites as the role develops.

Skills

Electro-mechanical

Fault-finding

Customer-facing

Troubleshooting

Job description

Service Engineer

Salary: £38,000 - £45,000 per annum

Woking, Surrey

ReeVR Talent are looking for an experienced Service Engineer with strong electromechanical and fault-finding skills to join our clients technical team.

This is a hands-on role combining testing, repair, fault diagnosis, RMA management and customer support, with the opportunity to be customer-facing involving travel to customer sites.

The key responsibilities for the Service Engineer

Test, fault find and repair customer equipment in line with internal procedures and specifications.

Carry out RMA testing, repair and diagnosis, including fault finding down to component level.

Complete system set-ups, installations and servicing of equipment.

Rebuild of product in accordance with company procedures.

Liaise with Materials and Production teams to obtain parts required for repairs.

Manage RMA activity, including RMA administration, scheduling and prioritisation.

Raise RMA numbers and provide customers with relevant repair information.

Inspect completed work and ensure all paperwork and technical documentation is accurate and complete.

Provide technical support to customers and liaise with them regarding service and repair requirements.

Maintain, repair and assist with the development of existing and new test equipment.

Produce technical reports and monthly RMA activity reports.

Support the maintenance of ISO 9001 standards and procedures.

Willingness to travel to customer sites as the role develops.

About You the Service Engineer:

Previous experience as a Service Engineer, Service Technician or similar.

Strong hands-on electro/mechanical skills.

Excellent fault-finding and diagnostic abilities.

Experience testing, repairing, servicing or installing technical equipment.

Customer-facing experience with the ability to communicate confidently and professionally.

Experience with RMA testing, administration and scheduling would be highly beneficial.

Comfortable working from technical documentation and procedures.

Methodical approach with strong attention to detail.

Able to work independently and manage multiple service and repair requirements.

Willingness to travel to customer sites when required.

What's on Offer?

£38,000 - £45,000 salary, depending on experience.

Hands-on technical Service Engineering role.

Varied work covering testing, repair, fault finding and customer service.

Opportunity to develop into a customer-facing field service position.

Technical and professional development opportunities.