Field Service Technician

Carrier; United Kingdom; Remote; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Company vehicle

Overtime

Annual bonus

25 days annual leave + bank holidays

Company pension

Employee Assistance/Wellbeing

Life Assurance

Job summary

Viessmann is seeking a Field Service Engineer to cover the Berkshire and Surrey region, starting from your home base. You will complete warranty and chargeable repairs, carry out service visits, and travel to customer sites with autonomy and strong technical ability.

You will diagnose issues, coordinate resolutions, maintain client relationships, and deliver best-in-class service in residential properties. A valid UK driving licence and ACS CCN1/CENWAT are mandatory; heat pump experience and

Qualifications

• ACS CCN1 and CENWAT qualifications are mandatory.
• HVAC/heating industry experience required.
• Clean UK driving licence essential.

Responsibilities

• Complete warranty and chargeable repairs and service visits.
• Diagnose issues and coordinate effective resolutions.
• Maintain records of performance reports.
• Deliver on-site service with excellent customer care and build client relationships.
• Travel across Berkshire/Surrey regions from your home base.

Skills

Gas engineer

Fault finding

Customer service

Autonomy

Education

ACS CCN1/CENWAT certified

Heat pump experience

F-Gas certification

Job description

## Field Service TechnicianApply: Remote: Berkshire, Berkshire, United Kingdom: Full time: Posted Today: 30219053**About us**Viessmann is a global leader in sustainable climate and energy solutions, dedicated to creating living spaces for future generations. Now proudly part of the Carrier group, Viessman combines innovative technology with a strong commitment to environmental responsibility, driving sustainability and comfort. With a comprehensive portfolio that includes heating, cooling, ventilation, and energy systems, Viessmann serves residential, commercial and industrial markets across the world. They continue to shape the future of energy efficiency through smart, integrated solutions that drive sustainability and comfort.**Role:** Field Service Engineer**Location:** Field Based Regional coverage – Surrey / Berkshire region**Contract type:** Full time, permanentAs a Field Service Engineer at Viessmann, you are responsible for completing warranty and chargeable repairs/breakdowns plus service activities.You will start and finish your working day from your home location while travelling to customer sites across your assigned geographical area. You will have a high level of autonomy, using your technical expertise to diagnose issues, resolve problems, and ensure exceptional customer service is delivered at every opportunity.**What will the key responsibilities be?*** Completing warranty, chargeable repairs/breakdowns and service visits in the postcode areas SL, GU, KT, TW, CR.* Diagnose technical issues and coordinate effective solutions to ensure timely resolution* Coordinate problem resolution, customer service and other personnel to expedite repairs* Maintain records of performance reports* Delivering best in class customer service on-site in residential properties**Requirements*** ACS qualified gas engineer (CCN1 and CENWAT mandatory)* Demonstrable technical experience gained within the HVAC, heating, or related industry* Have a high attention to detail* Strong fault-finding and problem-solving skills* Have a confident and adaptable work style* Have excellent communication skills* Ability to work closely with and develop relationships with clients* Valid UK driving licence* Desirable - Heat Pump experience & F-Gas certification**Benefits*** Competitive salary depending on experience* Vehicle* Overtime* Annual bonus* 25 days annual leave + bank holidays* Company pension* Employee Assistance/Wellbeing Programmes* Life AssuranceWe offer a competitive total rewards package that may include other benefits and well being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success.