Field Service Technician

ncratleos; Chelmsford; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

24 days holiday

Employer funded pension

Private medical cover

Life assurance

Income protection

Employee Assistance Programme

MYGYM discounts

Lifestyle discounts

Job summary

NCR Atleos in the United Kingdom is seeking a Field Service Technician to support ATM cash removal at security sites and assist engineers on-site. You will travel with parts, apply security procedures, and handle small maintenance tasks with basic fault-finding skills.

The role requires a valid UK driving licence, willingness to travel long distances, and strong local knowledge. Full training and equipment are provided, with a comprehensive benefits package.

Qualifications

• Strong local geographical knowledge.
• Full UK driving license; comfortable driving a large van.
• Willingness to travel long distances.
• Basic fault-finding skills: electronics or mechanical devices is a plus.

Responsibilities

• Attend high security sites to assist with ATM cash removal, wearing appropriate security gear and following all procedures.
• Carry and deliver parts to engineers on-site, assisting as needed.
• Manage stock control: return used parts, order replacements, and maintain inventory.
• Handle low-level maintenance requests (P1, P4) independently.

Skills

Strong local geographical knowledge

Full UK driving license

Willingness to travel long distances

Basic fault-finding skills

Job description

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Join a Global Leader in Financial Technology – Become a Service Technician at NCR Atleos!

• Job Title: Field Service Technician (FST)
• Location: Central/South Essex
• Hours: 42.5 hours per week

ABOUT THE ROLE

In this role, you’ll meet engineers at security sites to remove cash, following strict security protocols. You’ll also deliver large parts directly to engineers on-site and assist them during service visits. Alongside this, you’ll handle minor faults - such as clearing card reader issues, fixing printer faults, resolving note jams etc.

MAIN RESPONSIBILITIES

• Attend high security sites to assist with ATM cash removal, wearing appropriate security gear and following all procedures.
• Carry and deliver parts to engineers on-site, assisting as needed.
• Manage stock control: return used parts, order replacements, and maintain inventory.
• Handle low-level maintenance requests (P1, P4) independently.
• Handle non-engineering tickets (e.g., BT meets, locksmiths, alarm handovers).
• Occasionally travel longer distances to collect larger parts.
• Comply with NCR Atleos Security Policy, MST duress policy, and all current security protocols.
• Full training and equipment will be provided.

KEY REQUIREMENTS

• Hold a valid SIA license or be available to attend training: 1 week in Rotherham (fully paid)
• Strong local geographical knowledge.
• Full UK driving license required; must be comfortable driving a large van.
• Willingness to travel long distances.
• Basic fault-finding skills: experience with electronics or mechanical devices is a plus.
• Previous experience in service engineering or CVIT roles desirable.
• Some heavy lifting required.
• Strong administrative and communication skills.

PLEASE NOTE

All successful candidates will need to provide a 3-year traceable work and education history, complete a criminal record and credit background check.

WHAT WE CAN OFFER YOU

• 24 days holiday, rises to 25 after 5 years’ service.
• Competitive defined contribution company pension with Fidelity.
• 75% Employer funded single private medical cover with the option to buy additional cover.
• Access to opt into a range of competitively priced benefits, including health cash plan, dental cover, cancer checks, health assessments, critical illness cover and cycle to work scheme.
• Employee life assurance.
• Employer funded Income protection scheme.
• Employee Assistance Programme, with 24/7 counselling service.
• Access to MYGYM discounts for membership offers and discounts.
• Access to a range of lifestyle discounts.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

#LI-WB1

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.