Field Service Representative (RAF Fairford Air Force Base)

Baxter Aerospace, Inc.; Fairford; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Relocation Assistance

Growth opportunities

Job summary

Baxter Aerospace, Inc. is seeking an experienced field engineer to support military aircraft communications at RAF Fairford, Gloucestershire.

You will set up and diagnose networks for payload data distribution, troubleshoot satellite and DoD systems, and train field personnel on repairs and inspections. The role requires travelling to domestic and international sites, working in fast-paced environments, and being clearance eligible.

Qualifications

• Bomber aircraft experience required.
• Experience with computer networking.
• Project management or avionics repair troubleshooting experience.
• Experience with DoD communication systems including RF, networking and software.
• Field support experience with aircraft.
• Security clearance eligible.
• Proactive, self-directed and customer-focused.
• Willingness to travel extensively.
• Ability to work in fast-paced environments.
• Passion to improve defense communications.

Responsibilities

• Set up, manage, and diagnose payload data networks.
• Troubleshoot satellite comms, red/black networks, VPNs, and firewalls.
• Travel to domestic and international customer sites.
• Train customer maintenance personnel on repairs and inspections.
• Serve as primary point of contact for customer inquiries.
• Communicate with pilots, ground crews, and engineers to resolve issues.
• Relay field data and feedback to engineering for product improvements.

Skills

Bomber aircraft experience

Computer networking

DoD communications

RF/Networking/Software systems

Field support experience

Security clearance eligible

Tools

VPNs

Firewalls

Job description

Join Baxter Aerospace and shape the future of communication for military aircraft. Baxter Aerospace is developing next generation beyond line of sight communication systems that take advantage of low earth orbit high bandwidth satellite communication systems. This position will involve field support of installed systems, customer interactions, gathering and sharing feedback on these systems. Ideal candidate will have familiarity with aircraft network communication, red/black data networks, Link16, SCIF protocols, and troubleshooting. Background as a JICO, JDNO, OTH-T, or C4I preferred. Candidate must be clearance eligible.

DUTIES:

• Set up, manage, and diagnose issues with computer networks related to payload data distribution.
• Diagnose and troubleshoot technical problems related to satellite communication systems, red/black data networks, VPNs, and firewalls in support of operational communications.
• Travel to domestic and international customer sites, including hangars, flight lines, and airbases.
• Guide and train customer maintenance personnel on correct repair procedures, upgrades, and inspections.
• Serve as the primary point of contact for customer inquiries and technical support needs.
• Communicate clearly and effectively with pilots, ground crews, and engineering staff to resolve operational issues.
• Relay field data and customer feedback to engineering and product development teams to drive product improvements.

REQUIREMENTS:

• Experience working on bomber aircraft.
• Experience with computer networking.
• Project Management, Avionics Repair Troubleshooting/Maintenance, or a related field.
• Experience with communication systems common to DoD operations including RF, networking, and software systems
• Field support experience with commercial, business, or military aircraft.
• Security Clearance eligible
• Proactive, self-directed, and customer-focused.
• Comfortable working in fast-paced, high-pressure environments.
• Willingness to travel extensively and work irregular hours when required.
• Passion for our mission to improve communication capabilities across all branches of defense.

LOCATION:

RAF Fairford Air Force Base, Gloucestershire, England

EXPECTED HOURS/SCHEDULE:

Full Time: Monday-Friday 8am-6pm.

BENEFITS:

• Pay Depends on Experience.
• Health Insurance: Medical, Dental, and Vision Included.
• Opportunity for Growth and Development.
• Relocation Assistance