Field Service representative

Trane Italia; Birmingham; On-site; GBP 32,000 - 42,000; Full time

Job summary

ICS Cool Energy is seeking a customer-focused Field Service Representative to support the installation, commissioning, maintenance, troubleshooting, and repair of temperature control equipment at customer sites.

The ideal candidate combines mechanical and electrical troubleshooting skills with professionalism, adaptability, and a commitment to service excellence; travel to customer locations and clear communication with clients are required.

Qualifications

• High school diploma required; technical diploma or trade cert preferred.
• Experience in field service, HVAC, refrigeration, or related mechanical/electrical service.
• Ability to read manuals, wiring diagrams, and service documentation.

Responsibilities

• Install, commission, maintain, inspect, and repair cooling equipment at customer locations.
• Diagnose mechanical, electrical, and control system issues and fix them.
• Perform preventive maintenance to maximize uptime.
• Prepare service reports and documentation accurately and promptly.
• Communicate with customers about equipment condition and recommendations.

Skills

Field service experience

HVAC knowledge

Troubleshooting

Reading manuals and diagrams

Customer service

Communication skills

Driver's license

Ability to travel

Independent work

Education

High school diploma

Technical diploma or trade certification

Associate degree or equivalent

Tools

Service reporting tools

Mobile devices

Basic computer systems

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it’s our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane®andThermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world’s challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

Field-based: Work is conducted on-site at customer locations.

Job Description: Field Service Representative

Company:ICS Cool Energy Role: Field Service Representative

Position Summary

ICS Cool Energy is seeking a customer-focused and technically capable Field Service Representative to support the installation, maintenance, troubleshooting, and repair of temperature control equipment and related systems at customer sites. This role is responsible for delivering high-quality field service, ensuring customer satisfaction, and helping maintain safe, efficient, and reliable operations.

The ideal candidate combines strong mechanical and electrical troubleshooting skills with professionalism, adaptability, and a commitment to service excellence.

Key Responsibilities

• Perform installation, commissioning, maintenance, inspection, and repair of cooling and temperature control equipment at customer locations.
• Diagnose mechanical, electrical, and control system issues and implement effective corrective actions.
• Conduct preventive maintenance activities to maximize equipment uptime and reliability.
• Respond to service calls in a timely manner and provide technical support in the field.
• Complete service reports, maintenance documentation, and job records accurately and promptly.
• Communicate clearly with customers regarding equipment condition, service recommendations, and follow-up actions.
• Ensure compliance with company safety standards, customer site requirements, and applicable regulations.
• Support equipment testing, startup, and operational verification after repairs or installations.
• Maintain service tools, test instruments, and company vehicle in good working condition.
• Collaborate with internal teams including operations, technical support, and customer service to resolve issues efficiently.
• Identify opportunities for service improvement and communicate customer feedback to management.

Required Qualifications

• High school diploma or equivalent required; technical diploma, associate degree, or trade certification preferred.
• Experience in field service, HVAC, refrigeration, industrial cooling, or related mechanical/electrical service environments.
• Working knowledge of mechanical, electrical, and control systems.
• Ability to read technical manuals, wiring diagrams, and service documentation.
• Strong troubleshooting and problem-solving skills.
• Valid driver’s license and willingness to travel to customer sites as needed.
• Ability to work independently with limited supervision.
• Strong communication and customer service skills.
• Proficiency with service reporting tools, mobile devices, or basic computer systems.

Preferred Qualifications

• Experience servicing rental cooling equipment, chillers, HVAC systems, or industrial temperature control solutions.
• Familiarity with refrigerant handling and applicable safety/environmental requirements.
• Relevant certifications in HVAC, refrigeration, electrical systems, or safety training.
• Experience working in customer-facing industrial or commercial environments.
• Understanding of commissioning and startup procedures.

Key Competencies

• Customer focus
• Technical aptitude
• Troubleshooting
• Time management
• Adaptability
• Safety awareness
• Communication
• Team collaboration
• Accountability

Physical Requirements

• Ability to lift and move tools, parts, and equipment within established safety guidelines.
• Ability to work in indoor and outdoor environments, including varying temperatures and weather conditions.
• Ability to stand, walk, bend, kneel, climb ladders, and work in confined or elevated spaces as needed.
• Ability to travel frequently based on service territory and customer demands.

Work Environment

This role operates primarily in the field at customer sites and may require work outside normal business hours, including occasional overtime or on-call support, depending on business needs.

Equal Opportunity Statement

ICS Cool Energy is committed to fostering an inclusive workplace where all employees are treated with dignity and respect. Employment decisions are based on qualifications, merit, and business needs.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.