Field Service Manager – Lifts & Service Excellence

Stannah Group; Brackley; Presencial; GBP 45.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Market Aligned Salary

Profit Share Bonus Scheme

25 days holiday

Holiday scheme to buy extra days’/year

Pension Scheme

SimplyHealth Cash Plan

Life Assurance Scheme

Long Service award scheme

Company Benefits Discount Rewards

Employee Assistance Programme

Enhanced maternity and paternity

Car allowance

Descripción de la vacante

Stannah Group is seeking a Field Service Manager in Brackley to lead our Domestic Field workforce and subcontractors. You will oversee PPM performance, LOLER defect management, call-out responsiveness, and first-time fix rates, ensuring high service quality and profitability.

You will manage a team with a strong emphasis on health and safety, people development, customer satisfaction, and risk management, communicating clearly across levels of the organization.

Formación

• Experience in lift industry or similar service industry with transferable skills.
• Strong communication skills are essential for cross‑functional collaboration.
• Full UK driving licence is essential for regional travel.

Responsabilidades

• Efficiently plan Engineers workloads.
• Manage absence, performance, and appraisals for the team.
• Ensure compliance with Health and Safety procedures and conduct risk assessments.
• Carry out regular site monitoring.
• Maintain relationships with customers and address queries/ complaints.
• Maintain credit control logs and CRM.

Conocimientos

Experience in lift industry

Strong communication skills

Full UK driving licence

Educación

NVQ Level 2 in Stairlifts

Descripción del empleo

Stannah Group is seeking a Field Service Manager in Brackley to lead our Domestic Field workforce and subcontractors. You will oversee PPM performance, LOLER defect management, call-out responsiveness, and first-time fix rates, ensuring high service quality and profitability.

You will manage a team with a strong emphasis on health and safety, people development, customer satisfaction, and risk management, communicating clearly across levels of the organization.