Field Service Manager – Lifts & Safety Excellence

Stannah Group; Glasgow; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Market-aligned salary

Profit sharing bonus

Pension scheme

Holiday entitlement (25 days + BH)

Cash plan (health costs)

Life assurance

Job summary

Stannah Group in Glasgow is seeking a Field Service Manager to lead the Branch Business Plan, oversee PPM performance, LOLER defect management, call‑out response, and first‑time fix rates while driving margin and service quality.

You will manage field engineers and subcontractors, emphasise HSE, people development, customer satisfaction and risk management, with travel across Scotland and a full UK driving licence. Excellent communication and leadership skills are essential.

Qualifications

• Previous experience working within the lift industry or similar service industry with transferable skills is essential.
• NVQ Level 3 Lift Engineering is a key qualification for this role.
• Relevant technical or management qualifications would be desirable.

Responsibilities

• Efficiently plan Engineers workloads
• Manage absence, performance, and appraisals for the team.
• Ensure compliance with all Health and Safety procedures. Conduct risk assessments and method statements
• Carry out regular site monitoring
• Maintain relationships with customers, addressing any queries and complaints
• Maintain credit control logs and CRM

Skills

Lift industry experience

Leadership

Communication

Education

NVQ Level 3 Lift Engineering

Job description

Stannah Group in Glasgow is seeking a Field Service Manager to lead the Branch Business Plan, oversee PPM performance, LOLER defect management, call‑out response, and first‑time fix rates while driving margin and service quality.

You will manage field engineers and subcontractors, emphasise HSE, people development, customer satisfaction and risk management, with travel across Scotland and a full UK driving licence. Excellent communication and leadership skills are essential.