Field Service Engineer

Sierra 57 Consult Ltd; Newcastle upon Tyne; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Company pension (5%)

25 days holiday plus bank holidays

Company van, laptop and mobile phone

AVIVA Smart Health with 24/7 GP

Job summary

Sierra 57 Consult Ltd is seeking an experienced Field Service Engineer to cover the Northeast region, installing, servicing and commissioning industrial machinery and automation equipment at client sites. You will diagnose electrical, mechanical and control faults and perform preventative maintenance to minimise downtime.

You will work independently within a team, provide technical support and training to customers, and ensure accurate service records and CRM updates.

Qualifications

• Electrical or mechanical fault-finding across industrial machinery.
• Experience with PLC-controlled systems and automation.
• Ability to travel to customer sites and service equipment.

Responsibilities

• Install, service, maintain and commission industrial machinery at customer sites.
• Diagnose and rectify electrical, mechanical and control system faults to minimise downtime.
• Carry out planned preventative maintenance and respond to breakdowns.
• Provide technical support and customer training on equipment.
• Troubleshoot PLC, electrical, pneumatic and hydraulic systems.
• Maintain service reports and CRM records; plan activities with Service Manager.

Skills

Electrical fault finding

Mechanical fault finding

PLC control systems

Industrial automation

Customer service

Driving licence

Education

Electrical/Mechanical engineering apprenticeship or City & Guilds in Electrical/Electromechanical

Tools

MS Dynamics

Navision

Job description

Overview

Working alongside our client, an established market leader in the supply of specialist industrial equipment, automation and material handling solutions for the plastics industry, we are looking for an experienced Field

Benefits

• Company pension contribution of 5%.
• 25 days holiday plus bank holidays, with additional annual leave awarded based on length of service.
• Company van, laptop and mobile phone provided.
• Monday to Friday working week, with an early finish on Fridays.
• Access to AVIVA Smart Health, including 24/7 online GP and wellbeing support.
• Free eye tests every two years.
• Income protection covers after one year's service.
• Death in service benefit – 2x salary, increasing to 4x after five years.
• Enhanced maternity and paternity pay.
• Additional employee wellbeing and financial support benefits.
• Long-term career development opportunities.

Remit

• This position will suit an experienced Field Service Engineer or Electro-Mechanical Service Engineer with strong electrical and mechanical fault-finding skills, ideally gained within industrial machinery, automation or the plastics manufacturing industry.
• This is a field-based position covering the Northeast region, involving regular travel to customer sites to undertake equipment installation, servicing, breakdown repairs and commissioning.
• Reporting to the Engineering Manager, the successful candidate will work independently and as part of a wider engineering team, delivering high-quality technical support and building strong customer relationships.

Role

• Install, service, maintain and commission industrial machinery and automation equipment at customer sites.
• Diagnose and rectify electrical, mechanical and control system faults, ensuring minimal equipment downtime.
• Carry out planned preventative maintenance and respond to equipment breakdowns.
• Provide technical support and equipment training to customers.
• Troubleshoot PLC-controlled machinery, electrical control systems, pneumatic and hydraulic equipment.
• Prepare detailed service reports, documenting work completed, technical issues and recommendations.
• Maintain strong working relationships with customers, providing professional technical advice and support.
• Identify opportunities to improve equipment performance, reliability and operational efficiency.
• Maintain accurate service records and update the company's CRM and project management systems.
• Plan and coordinate service activities, communicating schedules and progress with the Service Manager.
• Support internal engineering, technical and sales teams when required.
• Ensure all work is completed in accordance with health and safety procedures and company standards.

Experience Requirements

• Previous experience as a Field Service Engineer, Service Engineer, Maintenance Engineer or similar within an industrial engineering environment.
• Strong electrical and mechanical fault-finding, troubleshooting and repair skills.
• Good understanding of electrical control systems, PLCs and industrial automation.
• Working knowledge of pneumatic and hydraulic systems.
• Experience working with three-phase, single-phase and low-voltage electrical systems.
• Electrical or Mechanical Engineering apprenticeship, City & Guilds qualification in Electrical/Electromechanical Engineering, or equivalent experience.
• Ability to install, commission, service and maintain industrial machinery.
• Excellent communication and customer service skills, with the ability to explain technical issues clearly.
• Good IT skills, including Microsoft Office and the ability to learn company-specific systems.
• Full driving license and ability to travel extensively throughout the designated region.
• Experience within the plastics industry, material handling systems, process cooling or pneumatic conveying would be advantageous.
• Previous experience using CRM systems, including MS Dynamics or Navision, would be beneficial.
• IPAF certification would be advantageous.

Key Words

Field Service Engineer, Service Engineer, Electro Mechanical Engineer, Electro Mechanical Service Engineer, Electrical Service Engineer, Mechanical Service Engineer, Maintenance Engineer, Installation Engineer, Commissioning Engineer, Automation Engineer, PLC, Electrical Fault Finding, Mechanical Fault Finding, Pneumatics, Hydraulics, Industrial Automation, Material Handling, Plastics Machinery, Pneumatic Conveying, Process Cooling, Industrial Machinery