Field Service Management Analyst

TN United Kingdom; High Wycombe; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Field Service Management Analyst to enhance service business processes through collaboration and technical expertise. This role involves documenting and mapping business processes, analyzing needs, and developing comprehensive system documentation. You will work closely with both Service and IT teams to create insightful reports and dashboards using Power BI, while also conducting training sessions for the FSM system. If you have a passion for data analysis and a background in engineering or business, this opportunity is perfect for you.

Qualifications

• 2-3 years of experience in an analytical role supporting a Service operation.
• Experience with Field Service Management systems and SQL report writing.

Responsibilities

• Document and map Service business processes and analyze business needs.
• Develop FSM system documentation and collaborate with IT teams.

Skills

Analytical Skills

SQL

Data Analysis

Collaboration

Education

Bachelor's degree in engineering

Bachelor's degree in business

Tools

Power BI

Field Service Management systems

Job description

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Field Service Management Analyst, High Wycombe

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Client:

Expert Employment

Location:

High Wycombe, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

26bf1ad02862

Job Views:

15

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

As a Field Management Analyst, you will work collaboratively across departments, taking on the responsibility of developing potential solutions and technical configurations, and driving the implementation of decisions that enhance service business processes. Key Responsibilities: Document and map Service business processes. Analyse Service business needs and identify business problems. Develop Field Service Management system documentation, including requirements documents, use cases, user stories, workflows, test scenarios, test cases, training materials, and related documents. Collaborate with the Service and IT teams to develop and maintain reports, dashboards, and forecasts, involving data analysis and data aggregation using Power BI and other analysis tools. Perform SQL report writing as needed. Create and conduct FSM system training. Qualifications & Experience: Bachelor's degree in engineering, business or a related field. Two to three years of experience in an analytical role supporting a Service operation. Experience with Field Service Management systems. SQL report writing experience.