Field Service & Installation Engineer (Field Based)

Microlise; Newcastle upon Tyne; Presencial; GBP 32 000 - 39 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Company vehicle

Shift allowance

Laptop provided

Mobile phone

Tools provided

Annual pay reviews

Resumo da oferta

Microlise is seeking a Telematics Engineer to support customers in Newcastle and surrounding areas, performing installation, service and ongoing support of our product suite at client sites.

In this field role you will travel to customer sites, manage inventory, and ensure safety of your vehicle and tools. A UK driving licence and telematics/auto electrics experience are essential, with excellent customer service and communication skills.

Qualificações

• Demonstrated experience in auto electrics or telematics.
• Full UK Driving Licence is required.
• Experience working to Service Level Agreements and operational schedules.
• Ability to read vehicle wiring diagrams and interpret them.
• Evidence of strong customer service skills and a professional approach.
• Good interpersonal and communication skills with the ability to adjust style to audiences.
• Ability to work autonomously, solve problems independently and follow processes.
• Pride in delivering quality work with accuracy.
• Valid passport for travel.

Responsabilidades

• Ensure Microlise product portfolio is fully integrated into customer assets.
• Timely visits to customer sites to install, service and provide ongoing support of our product suite.
• Inventory management.
• Maintain the upkeep and safety of your vehicle and tools/equipment.
• Liaise with customers at all levels.
• Support peers and contractor resources when required.
• Ensure administration is concise, accurate and professional.
• Adhere to internal processes and procedures.
• Report on statistical information when required.

Conhecimentos

Auto electrics

Telematics

Driving licence UK

Customer service

Problem solving

Interpersonal skills

Descrição da oferta de emprego

• From £35,000, dependent on experience, plus company vehicle
• Closing Date: 11.11.2026

We are looking for a Telematics Engineer to provide continued support to our growing and established customer base within Newcastle and the surrounding areas.

You will have access to many of our benefits, including annual shift allowance in addition to your salary, annual pay reviews, company vehicle, with laptop, mobile phone and tools provided to ensure you are fully equipped in your new role.

Are you an experienced Field Service & Installation Engineer looking for a new opportunity and challenge? How about the opportunity to join a market leading telematics company, that works with many household names, such as McLaren, Tesco, Harrods, Stobarts, JCB, Dominos To name a few!

A Day in the Life of

Don’t just take our word for it, read Jack’s story which gives a glimpse into the training, typical day and highlights being an Engineer at Microlise. You can read Jack’s blog via the link here !

What will you be doing?

• Ensure Microlise product portfolio is full integrated into our customer’s assets
• Timely visits to customer sites to undertake the installation, servicing and continued support of our product suite
• Inventory management
• Responsible for the upkeep and safety of your vehicle and all provided tools /equipment
• Liaise with customers at all levels
• Provide support to your peers and contractor resource where required
• Ensure administration is concise, accurate and professional
• Adhere to all internal process and procedures
• Report on statistical information when required

What are we looking for?

• Demonstrable experience in a similar role; auto electrics and/or telematics
• Full UK Driving Licence
• Experience of working to Service Level Agreements and Operational Schedules
• Understanding of vehicle wiring diagrams and ability to interpret these
• Evidence of strong customer service skills with a professional approach
• Good interpersonal and communication skills, with the ability to adjust style to relevant audiences
• Be able to work autonomously, solve problems independently and adhere to agreed processes
• Take pride in what you do ensuring quality and accuracy
• Valid Passport for travel

Working Pattern

This is a field based role working remotely on our customer sites. Our Field Engineers work shifts on a rota basis, including weekends, to suit the requirements of our customers. Full details regarding our working patterns can be discussed at the interview stage, and upon application you will be provided with an example of a typical rota.

What’s in it for you?

• Full support and training to ensure you are well equipped to succeed in your role
• Company vehicle, shift allowance, laptop, mobile phone and tools provided
• Private medical insurance with Vitality Health including rewards for members such as: Apple Watch, discounted gym membership and many more
• 33 days holiday, including bank holidays, increasing year on year to 38 days, then further increases with length of services
• Free Costco membership, 20% off EE mobile and line rental, and other discounts with Reward Gateway
• Invested in employee health and well-being with over 20 mental health first aiders in the business
• Employee Assistance Programmes
• Great staff extras: Easter eggs, yearly BBQ, Christmas gifts, annual staff awards and many more incentives
• Great Place to Work certified – We have been recognised by the global authority on workplace culture, so come be a part of our success
• Best Workplace in the UK for Development, Technology, Wellbeing and Women

Recruitment Process

For successful candidates, interviews will take place whilst the advert is still live; so don’t delay getting your application in!

Please note: The successful candidate’s job title will be Technical Hardware Engineer in line with our organisational structure.