Field Service & Installation Engineer, Birmingham (Field Based)

Microlise; Birmingham; Remote; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Company vehicle

Shift allowance

Private medical insurance

33 days holiday

Life Assurance

Costco membership

Wellbeing programmes

Job summary

Microlise in Birmingham is seeking a Field Service & Installation Engineer to install, service and support our telematics product portfolio at customer sites across Birmingham and surrounding areas. You will visit sites regularly to integrate hardware, configure systems and ensure ongoing performance.

The role requires a full UK driving licence, hands-on knowledge of vehicle wiring diagrams, and strong customer service skills.

Qualifications

• Demonstrable experience in a similar role; auto electrics and/or telematics.
• Full UK Driving Licence.
• Experience of working to Service Level Agreements and Operational Schedules.
• Understanding of vehicle wiring diagrams.

Responsibilities

• Ensure Microlise product portfolio is fully integrated into customer assets.
• Timely visits to customer sites to install, service and support products.
• Complete surveys and identify suitable solutions.
• Inventory management and upkeep of vehicles/tools.
• Liaise with customers at all levels and report statistics as required.

Skills

Auto electrics

Telematics

Customer service

Interpersonal communication

Problem solving

Job description

Field Service & Installation Engineer, Birmingham (Field Based)

We are looking for a Telematics Engineer to provide continued support to our growing and established customer base within Birmingham and the surrounding areas.

You will have access to many of our benefits, including annual shift allowance in addition to your salary, annual pay reviews, company vehicle, with laptop, mobile phone and tools provided to ensure you are fully equipped in your new role.

A Day in the Life of…

Don’t just take our word for it, read Jack’s story which gives a glimpse into the training, typical day and highlights being an Engineer at Microlise. You can read Jack’s blog via the link here!

What will you be doing?

• Ensure Microlise product portfolio is full integrated into our customer’s assets
• Timely visits to customer sites to undertake the installation, servicing and continued support of our product suite
• Completing survey visits and identifying suitable solutions
• Completing QA (quality assurance) visits on Microlise products and peripherals in customer assets
• Inventory management
• Responsible for the upkeep and safety of your vehicle and all provided tools /equipment
• Liaise with customers at all levels
• Provide support to your peers and contractor resource where required
• Ensure administration is concise, accurate and professional
• Adhere to all internal process and procedures
• Report on statistical information when required

What are we looking for?

• Demonstrable experience in a similar role; auto electrics and/or telematics
• Full UK Driving Licence
• Experience of working to Service Level Agreements and Operational Schedules
• Understanding of vehicle wiring diagrams and ability to interpret these
• Evidence of strong customer service skills with a professional approach
• Good interpersonal and communication skills, with the ability to adjust style to relevant audiences
• Be able to work autonomously, solve problems independently and adhere to agreed processes
• Take pride in what you do ensuring quality and accuracy
• Valid Passport for travel

Working Pattern

This is a field based role working remotely on our customer sites. Our Field Engineers work shifts on a rota basis, including weekends, to suit the requirements of our customers. Full details regarding our working patterns can be discussed at the interview stage, and upon application you will be provided with an example of a typical rota.

What’s in it for you?

• Full support and training to ensure you are well equipped to succeed in your role
• Company vehicle, shift allowance, laptop, mobile phone and tools provided
• Private medical insurance with Vitality Health including rewards for members such as: Apple Watch, discounted gym membership and many more
• 33 days holiday, including bank holidays, increasing year on year to 38 days, then further increases with length of services
• Life Assurance, 4 times your annual salary
• Free Costco membership, 20% off EE mobile and line rental, and other discounts with Reward Gateway
• Invested in employee health and well-being with over 20 mental health first aiders in the business
• Employee Assistance Programmes
• Great staff extras: Easter eggs, yearly BBQ, Christmas gifts, annual staff awards and many more incentives
• Great Place to Work certified – We have been recognised by the global authority on workplace culture, so come be a part of our success
• Best Workplace in the UK for Development, Technology, Wellbeing and Women

Please note: The successful candidate’s job title will be Technical Hardware Engineer in line with our organisational structure