Field Service Functional Consultant - Manager

PwC UK; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Flexible working arrangements

Private medical cover

Access to qualified virtual GP

Volunteering days

Job summary

PwC UK is seeking an experienced Field Service Management Consultant at the Manager level. You will lead engagements throughout the transformation lifecycle, focusing on productivity and customer experience. The ideal candidate will have deep field service management expertise, experience with major FSM platforms, and strong stakeholder management skills. Benefits include flexible working arrangements, private medical cover, and more.

Qualifications

• Extensive experience in consulting or field service management.
• Deep understanding of scheduling and dispatch operations.
• Hands-on experience with leading FSM platforms.

Responsibilities

• Lead field service transformation engagements across the lifecycle.
• Shape designs across key field service capabilities.
• Translate business requirements into functional designs.

Skills

Field service management expertise

Stakeholder management

Analytical problem solving

Strong communication skills

Tools

Salesforce Field Service

Microsoft Dynamics 365 Field Service

ServiceNow FSM

IFS FSM/PSO

Oracle Field Service

ServiceMax

Job description

About Our Practice Our Customer and Service Excellence practice sits at the intersection of business strategy, experience design and digital technology. Through a human‑led, tech‑powered approach we help our clients reimagine how they serve their customers and build the operating models, technology platforms and ways of working needed to deliver sustainable growth. Field Service Management is one of the fastest growing parts of our practice. Field operations are being reshaped by changing customer expectations, workforce constraints, the shift toward outcome‑based commercial models, and a new generation of AI‑enabled capabilities, from intelligent scheduling to predictive maintenance and field‑worker copilots.

About The Role

We’re looking for an experienced Field Service Management consultant to join us at Manager level. You’ll lead engagements across the full transformation lifecycle, from diagnostics and business case creation, through target operating model and future state blueprint design, implementation and adoption, combining deep domain expertise in field service operations with platform fluency. You’ll shape the outcomes our clients care about most: productivity, first‑time fix, cost‑to‑serve, and customer and employee experience.

What You’ll Do

• Lead field service transformation engagements across the full lifecycle, from diagnostics, business case development and strategy through to target operating model design, technology implementation and adoption
• Shape designs across key field service capabilities, including work order management, scheduling and dispatch, mobile enablement, inventory, asset management and service analytics
• Translate business requirements into clear functional designs, user stories and fit‑gap assessments
• Work closely with architects, developers and delivery teams to ensure high‑quality implementation
• Lead client workshops, support testing, training and adoption, and help manage scope, risks, timelines and delivery quality
• Build trusted relationships with senior client stakeholders and communicate complex concepts clearly to non‑technical audiences

What we’re looking for

• Extensive consulting or industry experience, with a strong background focused on field service management
• Deep understanding of field service operations, including scheduling, dispatch, mobile workforce enablement, parts and inventory and service performance
• Hands‑on experience with one or more leading FSM platforms, such as Salesforce Field Service, Microsoft Dynamics 365 Field Service, ServiceNow FSM, IFS FSM/PSO, Oracle Field Service or ServiceMax
• Experience leading teams, managing stakeholders and delivering workstreams to time, cost and quality
• Strong analytical and problem‑solving skills, with the ability to assess complex business challenges, structure ambiguous problems, and develop practical, evidence‑based recommendations
• Strong communication skills and credibility with senior client stakeholders
• Experience working across the project lifecycle, from presales and discovery through to implementation and adoption

What You’ll Receive From Us

No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions. We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.