Field Service Engineer UK and Ireland m/f/d

SIG Group; Bridgwater; Hybrid; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Partial remote work

Job summary

SIG Group seeks a Field Service Engineer to maintain and repair packaging equipment across the UK and Ireland. You will troubleshoot, service and optimize customer lines, with travel to sites and strong interaction with customers to ensure high satisfaction.

The role involves hands-on maintenance, planning preventive work, and delivering clear service reports. You will join a globally active, sustainability-focused team and may partly work from home in a hybrid model.

Qualifications

• Completed Engineering Apprenticeship (or equivalent).
• HNC/HND in Mechatronics, Electrical or Mechanical Engineering or comparable qualification.
• Minimum 3 years servicing process/packaging equipment in food, beverage, brewing or chemical industries.
• Strong troubleshooting skills across mechanical, electrical and automation systems.
• Customer-focused with excellent communication and problem-solving abilities.
• Ability to work independently while collaborating within an international team.
• Willingness to travel up to 75% during training and up to 50% thereafter (incl. international).
• Valid full driving license.
• Flexibility to work irregular hours and travel on short notice.

Responsibilities

• Implement and manage hands-on daily maintenance, troubleshooting and repair with timely service reports.
• Plan and execute preventive and major maintenance ensuring equipment operates at high standards.
• Provide production support to restore or optimize production lines post-maintenance.
• Analyze and resolve mechanical, electrical and automation malfunctions.
• Conduct root cause analyses and document details when needed.
• Support quality department with root cause analysis, rebuilding kits and recommissioning.
• Identify system performance issues and implement approved improvements.
• Identify business opportunities and share feedback to support growth.
• Maintain documentation and submit information per procedures.

Skills

Troubleshooting

Customer focus

Independence + teamwork

Travel readiness

Driving license

Flexibility

Education

Engineering Apprenticeship

HNC/HND in Mechatronics/Electrical/Mechanical

Job description

You may be our new Field Service Engineer UK and Ireland m/f/d

Are you passionate about solving technical challenges, working directly with customers, and making a real impact in a dynamic service environment? Join our team as a Field Service Engineer and become a trusted technical expert, ensuring our customers' equipment performs at its very best.

To best support our customers, we are ideally looking for candidates based in Southwest England, preferably in the Bridgwater area or nearby.

Key responsibilities

• Implementing and managing hands-on daily maintenance, troubleshooting and repair activities, including the timely submission of service reports to the Service Back Office.
• Planning, coordinating and executing preventive and major maintenance activities to a high standard, following agreed procedures and ensuring the effective operation of customer equipment.
• Providing production support after maintenance activities to restore production lines to pre-maintenance or optimal efficiency while maintaining a high level of customer satisfaction.
• Analyzing, troubleshooting and resolving mechanical, electrical and automation malfunctions and equipment breakdowns.
• Conducting systematic root cause analyses to ensure permanent problem resolution or escalating complex issues with detailed technical documentation when the root cause cannot be identified.
• Handling technical claims by providing expert support and guidance in collaboration with the Quality department, including root cause analysis, installation of rebuilding kits, and successful recommissioning of equipment into production.
• Identifying system performance issues and implementing approved operational improvements to optimize equipment performance.
• Proactively identifying business opportunities and sharing customer feedback with the Service Organization to support business growth and strengthen customer relationships.
• Maintaining accurate documentation by tracking, reporting and auditing relevant service activities, ensuring timely submission of all required information in line with established procedures.

You Bring These Skills, Experience & Education

• Completed Engineering Apprenticeship.
• HNC/HND in Mechatronics, Electrical or Mechanical Engineering (or a comparable technical qualification).
• Minimum 3 years of experience servicing process or packaging equipment within the food, beverage, brewing or chemical industry.
• Strong troubleshooting skills in mechanical, electrical and automation systems.
• Customer-focused mindset with excellent communication and problem-solving skills.
• Ability to work independently while collaborating effectively within an international team.
• Willingness to travel (up to 75% during training and up to 50% thereafter, including international travel) and access to a major UK airport.
• Valid full driving license.
• Flexibility to work irregular hours and travel at short notice

We are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organization's goals, SIG is the place for you. To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer-centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organization's goals? Are you someone who can create new and better ways for the organization to be successful? If the answer is 'yes', come and join us.

SIG is the place for you to build something incredible. We offer competitive compensation and an opportunity to partially work from home. If you join us, you will be part of a globally successful international company, which is leading its industry in sustainability, technology, and more. We think of ourselves as the career launchpad - a place to develop yourself fast with real work, real experience, real opportunities to build skills. You will be part of a highly motivated and dynamic team, you will have personal development opportunities, trainings and coaching opportunities from senior team members. If you show skill and willingness to learn, we'll back you all the way.

About SIG

SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way. We are the only packaging system supplier covering carton, pouch, and bag-in-box. Our versatile technology and product innovation capacity enable us to deliver better for customers, for consumers, and for the world. Sustainability guides us, technology empowers us, but it's the passion and drive of our people that truly enable us to deliver better. Founded in 1853, SIG is headquartered in Neuhausen, Switzerland, and listed at the SIX Swiss Exchange.