Field Service Engineer UK

Jaeger Medical; Norwich; Remote; GBP 30,000 - 45,000; Full time

Job summary

Jaeger Medical is seeking a Field Service Engineer to install and maintain medical devices across the UK. This remote role requires a technical degree and 3+ years of experience in the field, emphasizing strong electro-mechanical and IT skills. Join a collaborative team dedicated to excellence in respiratory diagnostics with a focus on customer satisfaction and professional development.

Benefits

Flexible remote working model

Ongoing training and professional development

25 vacation days plus Bank Holidays

Company pension plan

Access to gym membership support

Qualifications

• 3+ years of field experience, preferably in medical devices.
• Self-driven, organized, and open to regular UK travel.
• Detail-oriented, analytical, and focused on results.

Responsibilities

• Install, maintain, and service medical devices across the UK.
• Troubleshoot issues and perform preventive maintenance.
• Document all service activities accurately.

Skills

Electro-mechanical skills

IT skills

Communication

Problem-solving

Customer service

Education

Technical degree (Bachelor’s, HNC, or equivalent)

Tools

MS Office

Job description

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Full Job Description

About the Job

At Jaeger Medical, we are redefining respiratory diagnostics. Our solutions set new standards in accuracy and ease of use, with the goal of making a meaningful difference for clinicians and patients worldwide. Join a team shaping the future of respiratory care with cutting-edge technology and a passion for excellence.

With over 400 employees worldwide and more than 70 years of experience, Jaeger Medical is a leader in pulmonary function diagnostics, cardiopulmonary exercise testing, and spirometry.

We foster a customer-centric, collaborative culture grounded in sustainability, diversity, and mutual respect. Together, we aim for long-term success as a responsible and future-focused healthcare company.

This role of Field Service Engineer is responsible for the installation, repair, and preventative maintenance of Jaeger Medical equipment at customer sites across the UK. This remote role supports the broader UK service team to ensure optimal equipment performance and customer satisfaction, while also supporting commercial efforts when required.

The activities include

• Install, maintain, and service medical devices across the UK.
• Troubleshoot issues, perform preventive maintenance, and support customers on-site or remotely.
• Respond to service requests promptly and professionally.
• Document all service activities accurately and handle data per GDPR guidelines.
• Collaborate with teams to improve products and identify recurring issues.
• Provide occasional after-hours support as needed.

Requirements from your Profile:

• Technical degree (Bachelor’s, HNC, or equivalent) with 3+ years of field experience, preferably in medical devices.
• Strong electro-mechanical and IT skills; confident with MS Office.
• Excellent communication, problem-solving, and customer service skills.
• Self-driven, organized, and open to regular UK travel.
• Detail-oriented, analytical, and focused on results.

What We Offer

• A flexible, remote working model promoting a healthy work-life balance.
• Standard working hours, with flexibility for extended hours as needed to meet business demands.
• Collaboration with a motivated team in a cutting-edge healthcare environment.
• Ongoing training and professional development opportunities.
• Competitive compensation package with overtime eligibility.
• 25 vacation days per year plus Bank Holidays per Jaeger Holiday list.
• Company pension plan.
• Access to gym membership support, bicycle leasing, and more.