Field Service Engineer- Tyne and Wear

Virgin Media O2; Sunderland; On-site; GBP 29,000 - 37,000; Full time

Job summary

An established industry player is seeking a Field Service Engineer who will connect people with what matters most. This exciting role involves installing cutting-edge broadband, troubleshooting issues, and delivering top-notch service to customers. With a 4-day working week and comprehensive training provided, this position offers a unique opportunity to work independently while being part of a supportive team. If you have a passion for helping others and enjoy a dynamic work environment, this role is perfect for you.

Benefits

Private medical cover

Healthcare plan

Critical illness insurance

25 days annual leave

Up to 10% employer pension contributions

Life insurance

Qualifications

• A problem-solving mindset and a passion for helping customers.
• A methodical, organised approach to work.
• The ability to be composed and adapt to any situation.

Responsibilities

• Install and maintain broadband, TV, and phone services to customers' homes.
• Quickly resolve technical issues, ensuring customers stay connected.
• Provide exceptional service that leaves every customer satisfied.

Skills

Problem-solving mindset

Organizational skills

Adaptability

Education

UK manual driving licence

Job description

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Summary

Location

Durham, Newcastle, Sunderland

Job Family

Technicians & Engineers

Job Type

Full Time

Posted Date

25-Apr-2025

Salary: £29,000 – £36,200 (£4,700 overtime + £2,500 commission).

You must live in one of the following postcodes: NE1, NE2, NE3 , NE4, NE5, NE6, NE7, NE8, NE9, NE10, NE11, NE12, NE13, NE15, NE17, NE22, NE23, NE24, NE25, NE26, NE27, NE28, NE29, NE30, NE61, NE62, NE63 NE64, NE65, NE66, SR4, SR5, SR6, SR7,

You may think that a Field Service Engineer sounds technical, and in part, it is - but this role is so much more than that. It’s about connecting people with what matters most.

You’ll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it.

No two days are the same. One day, you could be installing cutting-edge broadband in a customer’s home; the next, you’re troubleshooting an issue and helping someone get back online and making their day. You’ll enjoy the freedom of working outside and get to experience real job progression. And the best part? You’ll only be working 4 days out of 7 each week.

No experience? No problem. We’ll fully train and support you every step of the way through a detailed onboarding stage when you join. You’ll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.

What You’ll Do

You’ll be the friendly face of our brand, delivering top-notch service while tackling a variety of tasks:

• Install and maintain broadband, TV, and phone services to customers' homes.
• Quickly resolve technical issues, ensuring customers stay connected to what matters most.
• Provide exceptional service that leaves every customer satisfied and smiling.
• Work independently with the backing of a supportive team, always there to help you deliver your best.
  
  
  

Who we are

“As a Field Engineer, every door you knock on and lifechanging moment you create with our customers means you will have the whole team behind you. This is a job for everyone and if you love people, you’re going to build a fantastic career with a range of opportunities.”

Gill Baker – Head of Field Services

The must haves

There are only three things that are deal-breakers for us. You’ll need:

• A UK manual driving licence.
• Confidence working at heights and outdoors in all weather conditions.
• To live in one of the specified postcodes above.
  
  
  

The other stuff we are looking for

Skills

Since we’ll give you all the training you need, what’s most important are the right skills and attributes. These include:

• A problem-solving mindset and a passion for helping customers.
• A methodical, organised approach to work.
• The ability to be composed and adapt to any situation.
  
  
  

What's in it for you

We believe in rewarding our people, so here’s what you’ll get:

• A starting salary of £29,000 with the potential to earn up to £36,200 through on-target earnings (£4,700 overtime + £2,500 commission).
• Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
• Market-leading maternity, paternity, neonatal, and carers leave policies.
• 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
• A 4-day working week – After training, you’ll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
• Up to 10% employer pension contributions and life insurance.
  
  
  

Next steps

• Complete our quick online application and video assessment.
• If successful, chat with one of our friendly recruiters to learn more.
• Attend an interview with a manager to see if we’re a great match.
  
  
  

We’re committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know - we’re happy to help.

So, if you’re ready for a rewarding career where no two days are the same, apply today.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Telecommunications

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