Field Service Engineer- Teesside

TN United Kingdom; Stockton-on-Tees; On-site; GBP 29,000 - 37,000; Full time

Job summary

Join a forward-thinking company as a Field Service Engineer, where you'll connect people with essential services. Enjoy a dynamic role that offers the freedom to work outdoors and interact with customers daily. With comprehensive training and a supportive team, you'll thrive in a position that not only values your contributions but also provides opportunities for career progression. Experience a rewarding work-life balance with a 4-day work week and competitive salary, alongside excellent benefits including private medical cover and generous leave policies. If you’re passionate about helping others and ready for a fulfilling career, apply today!

Benefits

Private medical cover

25 days annual leave

4-day working week

Up to 10% employer pension contributions

Life insurance

Qualifications

• Must have a UK manual driving licence.
• Confidence working at heights and outdoors.

Responsibilities

• Install and maintain broadband, TV, and phone services.
• Quickly resolve technical issues for customers.
• Provide exceptional customer service.

Skills

Problem-solving mindset

Customer service

Organizational skills

Adaptability

Job description

Social network you want to login/join with:

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Client:

Virgin Media

Location:

Stockton-on-Tees, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

d09cc0bd77d8

Job Views:

3

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

You must live in one of the following postcodes:

DL6, TS1, TS21, TS3, TS4, TS5, TS6, TS7, TS8, TS9, TS10, TS11, TS12, TS13, TS14, TS15, TS16, TS17, TS18, TS19, TS20, TS21, TS22, TS24, TS26, TS25, TS27, DL1, DL2, DL3, DL4, DL5

You may think that a Field Service Engineer sounds technical, and in part, it is - but this role is so much more than that. It’s about connecting people with what matters most.

You’ll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it.

No two days are the same. One day, you could be installing cutting-edge broadband in a customer’s home; the next, you’re troubleshooting an issue and helping someone get back online and making their day. You’ll enjoy the freedom of working outside and get to experience real job progression. And the best part? You’ll only be working 4 days out of 7 each week.

No experience? No problem. We’ll fully train and support you every step of the way through a detailed onboarding stage when you join. You’ll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.

What You’ll Do

You’ll be the friendly face of our brand, delivering top-notch service while tackling a variety of tasks:

• Install and maintain broadband, TV, and phone services to customers' homes.
• Quickly resolve technical issues, ensuring customers stay connected to what matters most.
• Provide exceptional service that leaves every customer satisfied and smiling.
• Work independently with the backing of a supportive team, always there to help you deliver your best.

Salary: £29,000 – £36,200 (£4,700 overtime + £2,500 commission).

You must live in one of the following postcodes:

DL6, TS1, TS21, TS3, TS4, TS5, TS6, TS7, TS8, TS9, TS10, TS11, TS12, TS13, TS14, TS15, TS16, TS17, TS18, TS19, TS20, TS21, TS22, TS24, TS26, TS25, TS27, DL1, DL2, DL3, DL4, DL5

You may think that a Field Service Engineer sounds technical, and in part, it is - but this role is so much more than that. It’s about connecting people with what matters most.

You’ll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it.

No two days are the same. One day, you could be installing cutting-edge broadband in a customer’s home; the next, you’re troubleshooting an issue and helping someone get back online and making their day. You’ll enjoy the freedom of working outside and get to experience real job progression. And the best part? You’ll only be working 4 days out of 7 each week.

No experience? No problem. We’ll fully train and support you every step of the way through a detailed onboarding stage when you join. You’ll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.

What You’ll Do

You’ll be the friendly face of our brand, delivering top-notch service while tackling a variety of tasks:

• Install and maintain broadband, TV, and phone services to customers' homes.
• Quickly resolve technical issues, ensuring customers stay connected to what matters most.
• Provide exceptional service that leaves every customer satisfied and smiling.
• Work independently with the backing of a supportive team, always there to help you deliver your best.

Who we are

“As a Field Engineer, every door you knock on and life-changing moment you create with our customers means you will have the whole team behind you. This is a job for everyone and if you love people, you’re going to build a fantastic career with a range of opportunities.”

Gill Baker – Head of Field Services

The must haves

There are only three things that are deal-breakers for us. You’ll need:

• A UK manual driving licence.
• Confidence working at heights and outdoors in all weather conditions.
• To live in one of the specified postcodes above.

The other stuff we are looking for

Since we’ll give you all the training you need, what’s most important are the right skills and attributes. These include:

• A problem-solving mindset and a passion for helping customers.
• A methodical, organised approach to work.
• The ability to be composed and adapt to any situation.

What's in it for you

We believe in rewarding our people, so here’s what you’ll get:

• A starting salary of £29,000 with the potential to earn up to £36,200 through on-target earnings (£4,700 overtime + £2,500 commission).
• Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
• Market-leading maternity, paternity, neonatal, and carers leave policies.
• 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
• A 4-day working week – After training, you’ll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
• Up to 10% employer pension contributions and life insurance.

Next steps

Complete our quick online application and video assessment.

If successful, chat with one of our friendly recruiters to learn more.

Attend a virtual interview with a manager to see if we’re a great match.

We’re committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know - we’re happy to help.

So, if you’re ready for a rewarding career where no two days are the same, apply today.