Customer Service Advisor - Mortgages & Loans |S1| Homes Direct Servicing

TN United Kingdom; Middlesbrough; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking passionate Customer Service Advisors for their Homes Direct Servicing team. In this exciting role, you'll engage with customers to assist them in securing mortgages and loans, ensuring each interaction is warm and helpful. With a focus on building strong relationships, you'll navigate various systems to provide outstanding service. Enjoy a hybrid working environment, comprehensive training, and a range of benefits that support your well-being and career growth. If you're ready to make a difference in customer experiences, this is the perfect opportunity for you.

Benefits

Discounted Healthcare Benefits

Free Digital Health Services

Wellbeing Apps and Online Classes

Company Pension Contributions

Death-in-Service Protection

Employee Discounts

Free On-Site Parking

Annual Cash Allowance for Benefits

Qualifications

• Excellent verbal and written communication skills.
• Strong computer and numeracy skills.
• Passion for delivering outstanding service.

Responsibilities

• Handle customer mortgage or loan queries over the phone.
• Encourage customers to use digital tools.
• Ensure customer safety by identifying vulnerabilities.

Skills

Verbal Communication

Written Communication

Numeracy Skills

Customer Service Skills

Tools

Computer Systems

Job description

Social network you want to login/join with:

Customer Service Advisor - Mortgages & Loans |S| Homes Direct Servicing, Middlesbrough

Client:

Location:

Middlesbrough, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

c9c6a9969e4c

Job Views:

4

Posted:

29.04.2025

Expiry Date:

13.06.2025

Job Description:

Customer Service Advisor - Mortgages & Loans |S| Homes Direct Servicing
Country: United Kingdom

Join our community.

If you are passionate about customer service and want to build a career doing what you love, we’d like to hear from you.

We’re hiring full-time Customer Service Advisors in our Homes Direct Servicing team in Thornaby with a starting package of £[amount]; this is made up of a base salary of £[amount], along with an additional £[amount] flexible benefit and up to a £[amount] discretionary performance-related bonus.

By joining our team, you'll enjoy hybrid working and the collaboration of a great office environment.

In this role you’ll bring energy and warmth to every customer interaction, whether helping someone secure their dream home, celebrating their final mortgage payment, or applying for a personal loan. No two calls are the same, and we’ll equip you with skills to build strong customer relationships, take ownership, and deliver great service.

The difference you’ll make:

1. Handling customer and third-party mortgage or loan queries and transactions over the phone. Once fully trained, support via Live Chat may also be available.
2. Encouraging customers to embrace our digital tools, allowing them to choose how they interact with us.
3. Ensuring customer and bank safety by identifying vulnerabilities and detecting potential fraud.
4. Accurately collating information to resolve customer queries at first contact.

What you’ll bring:

Essential requirements:

1. Excellent verbal and written communication skills.
2. Strong computer and numeracy skills, with the ability to navigate multiple systems.
3. A passion for delivering outstanding service, listening to customer needs, and providing great outcomes.
4. The right to work in the UK (see details below).

Desirable qualities:

1. Excellent attention to detail, ensuring policies, regulations, and quality standards are followed.
2. The ability to thrive in a fast-paced environment and adapt to change.

Additional information:

We’re recruiting for full-time roles at [hours] per week, within our operating hours Monday-Friday: [times], and Saturdays: [times] (with time off in lieu for Saturday shifts).

We provide comprehensive, fully-paid training on-site for a minimum of [weeks] weeks. After training, and upon reaching the required role level, you may have the opportunity to work from home. Flexible working options such as part-time hours may also be considered.

This role is based in Teesside, and you’ll be expected to spend at least two days per month in the office.

Free on-site parking is available at our Teesside office.

Inclusion:

At Santander, we’re committed to creating a workplace where all colleagues feel they belong and are supported to succeed. We celebrate diversity and aim to attract, retain, and develop talented individuals through living our values of Simple, Personal, and Fair.

Compensation and benefits:

• Starting salary of £[amount], plus an annual cash allowance for benefits.
• [Number] days’ holiday plus bank holidays, increasing with service, with the option to purchase additional days.
• Discretionary performance-related annual bonus.
• Discounted healthcare benefits, including medical and dental insurance, and health assessments.
• Free digital health services, including GP access.
• Wellbeing apps and online classes.
• Company contributions to your pension, with options for cash alternatives.
• Protection for you and your family, including death-in-service and income protection insurance, with options for additional coverage.
• Support for charitable causes and community partnerships.
• Share plans and employee discounts on retail and entertainment.
• Access to staff products like free or discounted bank accounts and credit cards.

Right to work in the UK:

Applicants must have the right to work in the UK via nationality, visa, or work permit. If a visa or permit is required, it will not influence our decision, but lack of the right to work will result in withdrawal of any offer.

Next steps: