Field Service Engineer - Surgical Workplaces

Getinge; East Midlands; On-site; GBP 32,000 - 52,000; Full time

Job summary

Getinge is hiring a Field Service Engineer for Surgical Workplaces, covering the Newcastle to Carlisle corridor in the North of the UK. The role focuses on servicing and validating medical equipment, with a strong emphasis on customer relations and safety.

The successful candidate will travel to sites, perform calibrations, and provide technical support, while ensuring compliance with quality standards. The position requires electrical or mechanical engineering background, with desirable

Qualifications

• City & Guilds Level 3 or equivalent in electrical or mechanical engineering.
• HTM01-01 certification (desirable).
• Experience in service and validation of washer-disinfectors and autoclaves (desirable).

Responsibilities

• Cultivate a positive rapport with customers with courteous, professional conduct at all times.
• Carry out routine servicing of equipment.
• Perform routine validation of Getinge equipment to relevant standards.
• Fault-find electrical and mechanical issues on equipment.
• Calibrate equipment where necessary.
• Maintain adequate stock levels of spare parts.
• Produce quality documentation for submission to the customer.
• Maintain regular communication with the Service Department.
• Ensure correct returns and non-conformance procedures are followed.
• Organise and prioritise a changing workload and respond to customer calls.

Education

City & Guilds Level 3 or equivalent (electrical or mechanical engineering)

HTM01-01 certification

Job description

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers. Are you looking for an inspiring career? You just found it.

Field Service Engineer - Surgical Workplaces

Location - Based anywhere between Newcastle and Carlisle corridor covering North

Job Purpose

To effectively carry out routine service and testing on a range of Getinge's products, establish and maintain good customer relations by demonstrating a professional approach to work.

Key Duties And Responsibilities

• To cultivate a positive rapport with the customer, demonstrating first class interpersonal skills in a courteous and professional manner at all times.
• To carry out routine servicing of equipment.
• To carry out routine validation of Getinge equipment to the relevant standards as stated in terms and conditions of the client’s contract.
• To carry out electrical/mechanical fault finding of equipment.
• To carry out calibration of equipment, where necessary.
• To maintain adequate stock levels of spare parts.
• To produce quality documentation for submission to the customer.
• To maintain regular communication with the internal Service Department.
• To ensure the company equipment is being used and looked after correctly and that it is kept in a safe condition. To report all faulty equipment or equipment out of calibration to Service Supervisor.
• To ensure that correct returns and non-conformance report procedures are followed.
• To organise and prioritise a continuously changing workload, ensuring that all customers’ calls and enquiries are replied to.
• To ensure safe and tidy working including use of protective footwear, work wear and hard hats were required for local site working.
• To problem solve, combining initiative with a practical and logical approach to all aspects of the position.
• To provide sales leads to Service/Sales Manager

Quality System Duties And Responsibilities

• To read and comply with the company rules for employees.
• To read and comply with current relevant legislative documentation.
• To read and comply with the company policy on Health & Safety at Work.
• To read and comply with the company policy and procedures on Quality Management Systems.
• To co-operate readily, politely and amicably with other company personnel

Qualifications

• City & Guilds Level 3 or an equivalent qualification in electrical or mechanical engineering. (desirable)
• HTM01-01 certification (desirable)

Knowledge/experience

• Previous knowledge and experience in the service and validation of washer-disinfectors and autoclaves to the appropriate standards (desirable).

Personal Qualities

• Self-motivated.
• Flexible and able to adapt under pressure in a dynamic and changing environment.
• Genuine interest in people and to be able to deal with customers in a friendly manner

About Us

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.