Field Service Engineer - Surgical Workflows

Getinge; East Midlands; On-site; GBP 34,000 - 52,000; Full time

Job summary

Getinge is seeking a Field Service Engineer for Surgical Workflows, based in Derby, covering South West and Midlands. You will travel to customer sites, perform routine service, testing and calibration on Getinge devices, and ensure adherence to safety and quality standards.

The role emphasizes building strong customer relationships, accurate documentation, proactive problem solving, and collaboration with the Service Department to deliver reliable clinical workflows.

Qualifications

• City & Guilds Levels 1 & 2 or equivalent in electrical/mechanical engineering.
• Experience as Field Service Engineer desirable, ideally within a medical industry.
• Good knowledge of computer hardware and software.
• Knowledge of Mechanics, Electrics, Electronics and Hydraulics desirable.

Responsibilities

• Cultivate a positive rapport with the customer with professional conduct at all times.
• Carry out mechanical servicing of equipment.
• Carry out routine testing of Getinge equipment per client contract standards.
• Fault-find electrical/mechanical issues on equipment.
• Calibrate equipment where necessary.
• Maintain stock levels of spare parts and perform stock checks.
• Produce quality documentation for submission to the customer.
• Maintain regular communication with the internal Service Department.
• Ensure equipment is used safely and reported if out of calibration.
• Follow returns and non-conformance procedures.
• Organise and prioritise a changing workload to respond to calls.
• Ensure safe and tidy working conditions with PPE as required.
• Provide sales leads to Service/Sales Manager.
• Submit expense claims on time with supportive documentation.

Skills

Interpersonal skills

Communication

Problem solving

Flexible/adaptable

Self-motivated

Customer service

Education

City & Guilds Level 1 & 2 (electrical &/or mechanical)

Electrical/Mechanical engineering background

Tools

Computer hardware

Software literacy

Job description

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Field Service Engineer - Surgical Workflows

Date: Aug 21, 2026

Location: Derby, GB

Remote Work: Field

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

Field Service Engineer - Surgical Workflows

Territory Covered - Salisbury based to cover South West and Midlands

Job Purpose:

To effectively carry out routine service, testing and repair on a range of Getinge products, establish and maintain good customer relations by demonstrating a professional approach to work.

Key duties and responsibilities:

• To cultivate a positive rapport with the customer, demonstrating first class interpersonal skills in a courteous and professional manner at all times.
• To carry out mechanical servicing of equipment.
• To carry out routine testing of Getinge equipment to the relevant standards as stated in terms and conditions of the client’s contract.
• To carry out electrical/mechanical fault finding of equipment.
• To carry out calibration of equipment, where necessary.
• To maintain adequate stock levels of spare parts, completing stock checks when required.
• To produce quality documentation for submission to the customer.
• To maintain regular communication with the internal Service Department.
• To ensure the company equipment is being used and looked after correctly and that it is kept in a safe condition. To report all faulty equipment or equipment out of calibration.
• To ensure that correct returns and non-conformance report procedures are followed.
• To organise and prioritise a continuously changing workload, ensuring that all customers’ calls and enquiries are replied to.
• To ensure safe and tidy working including use of protective footwear, work wear and PPE where required for local site working rules.
• To problem solve, combining initiative with a practical and logical approach to all aspects of the position.
• To provide sales leads to Service/Sales Manager
• To produce reports using company used software.
• To submit accurately completed expense claim forms, with supportive documentation, on time.
• To maintain telephone contact with the office on a regular basis and with line manager.
• To assist the team members as and when required/requested.
• To undertake any other duties as and when required.

Quality System Duties and Responsibilities:

• To observe the company rules for employees.
• To read and comply with current relevant legislative documentation.
• To observe the company policy on Health & Safety at Work.
• To observe the company policy and procedures on Quality Management Systems.
• To co-operate readily, politely and amicably with other company personnel.

Qualifications:

• Minimum City & Guilds Levels 1 & 2 or an equivalent qualification in electrical and/or mechanical engineering.
• Experience as Field Service Engineer desirable, ideally within a medical industry.
• Good knowledge of computer hardware and software.
• Good knowledge of Mechanics, Electrics, Electronics and Hydraulics is desirable.

Knowledge/experience

• Previous knowledge and experience of service/testing medical devices to the appropriate standards.
• Previous experience in a maintenance/service engineer environment preferably within the medical industry.
• Position ideally suited to Ex-forces engineers.
• Self-motivated.
• Flexible and able to adapt under pressure in a dynamic and changing environment.
• Genuine interest in people and be able to deal with customers in a friendly manner.

About us

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.