Field Service Engineer - South East

Anton Paar GmbH; Luton; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Company car

Performance bonus

Technical training

Job summary

Anton Paar Ltd. is seeking a Field Service Engineer to join a motivated team, ideally based within 1 hour of Luton. You will carry out maintenance, calibration and repair services across the home counties and London, with a bias toward the North of the region. Full technical training will be provided.

This varied role covers several industries and a broad portfolio of analytical instruments. Expect travel, occasional overnight stays, and a competitive benefits package including a company car.

Qualifications

• HNC or higher in an Engineering discipline, electronics preferred.
• Proven field service experience at customer sites.
• Experience with systems using compressed gases and potentially hazardous substances.
• Ability to interpret scientific/analytical data and resolve technical queries.
• Competence using standard electronic test equipment.
• Strong organisational and communication skills.
• IT literate with CRM and MS Office experience.

Responsibilities

• Plan and perform preventative maintenance and calibration per service standards.
• Diagnose and repair instruments at customer sites or in-house with detailed reports.
• Provide remote technical support via phone and online channels.
• Collaborate with the service team on large contracts, including travel and overnight stays.
• Maintain car stock to KPI, ensure efficient replenishment and first-time fix.
• Keep tooling and test equipment calibrated and in good condition.
• Identify sales leads for instruments and service during visits.
• Record service activities, communications and parts usage in CRM.

Skills

Field service experience

Electrical/electronics troubleshooting

CRM proficiency

Strong communication

Education

HNC or higher in Engineering (Electronics preferred)

Tools

Electronic test equipment

CRM systems

Job description

Company Description

Anton Paar Ltd, a leader in laboratory instrumentation and services, is seeking a Field Service Engineer to join our successful and highly motivated team.
Ideally based within 1 hour of Luton, you will deliver expert maintenance, calibration, and repair services to a varied customer base across the home counties and London with a bias toward the North of the region (Oxford, Milton Keynes, Cambridge).
This is a varied and dynamic role working across multiple industries and supporting a broad portfolio of highly advanced analytical technologies.
Full technical training will be provided to ensure your success.

Job Description

• Plan and perform preventative maintenance and calibration activities in line with Anton Paar Corporate Service Standards, completing all required documentation accurately.
• Diagnose and execute instrument repairs at customer sites (or in-house where required), providing detailed service reports.
• Deliver remote technical support via telephone and online channels to customers and colleagues.
• Collaborate flexibly with the wider service team to support large, multi-instrument contracts, including travel and occasional overnight stays.
• Maintain car stock to KPI standards, ensuring efficient replenishment and maximising first-time fix rates.
• Keep all tooling and test equipment in full working and calibrated condition.
• Identify and generate sales leads for instruments and service opportunities during service visits.
• Accurately record service activities, communications, and parts usage within the CRM system.

Qualifications

• HNC (or higher) in an Engineering discipline – Electronics preferred.
• Proven field service experience working on complex analytical instrumentation at customer sites.
• Experience with systems utilising compressed gases, and potentially hazardous substances.
• Ability to interpret scientific/analytical data and resolve technical customer queries.
• Competence using standard electronic test equipment.
• Strong organisational skills with clear written and verbal communication abilities.
• IT literate, ideally with experience using CRM systems; proficient in MS Office applications.
• Self-motivated, flexible, and willing to travel with occasional overnight stays.
• Full, clean UK driving license.

Additional Information

• Attractive base salary plus company & performance related bonus.
• Company car
• A competitive package of benefits.
• Potential for growth within a dynamic company.