Field Service Engineer RM (RoboDrill)

FANUC UK; Coventry; Hybrid; GBP 36,000 - 60,000; Full time

Job summary

FANUC UK is seeking a Field Service and Technical Support Engineer to service ROBODRILL and ROBOMACHINE products across the UK and Ireland. You will install, commission, service, and repair equipment at customer sites to maximise uptime and customer satisfaction.

Travel is required, including overnight stays, with responsibilities spanning diagnostics, preventive maintenance, and customer training on FANUC controls and ROBOMACHINE products.

Qualifications

• Experience servicing FANUC ROBODRILL or ROBOMACHINE products.
• Willingness to travel UK and Ireland including overnight stays.
• Ability to work flexibly and on-call.

Responsibilities

• Diagnose and repair faults on ROBODRILL at customer sites.
• Install, commission, service and maintain FANUC Robomachine products.
• Complete service reports and record parts usage.
• Build strong customer relationships and identify post-sales opportunities.
• Maintain knowledge of FANUC controls and ROBOMACHINE products.
• Travel throughout the UK and Ireland including overnight stays.

Skills

Diagnose faults

Repair faults

Installation

Commissioning

Maintenance

Electrical systems

Pneumatic systems

Hydraulic systems

Software troubleshooting

Customer service

Tools

ERP systems

Remote diagnostics

Job description

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To provide field-based service and technical support for FANUC ROBOMACHINE customers across the UK and Ireland, primarily supporting ROBODRILL products. The role focuses on installation, preventative maintenance, servicing and breakdown repair to maximise machine uptime and customer satisfaction.

Field Service and Technical Support

• Diagnose and repair faults on ROBODRILL (vertical machining centres) products at customer sites.
• Install, commission, service and maintain FANUC Robomachine products in line with FANUC guidelines.
• Resolve mechanical, electrical, pneumatic, hydraulic and software related issues.
• Complete inspections, adjustments, geometry checks and component replacements.
• Liaise with internal teams to source parts and resolve complex faults.
• Support other ROBOMACHINE products as required.
• Train customers in FANUC product operation, maintenance and safety.

Service Documentation

• Complete accurate service reports, including work completed, parts used and outstanding actions.
• Maintain service histories and record time, travel and parts usage within internal ERP systems.

Customer Excellence

• Build strong customer relationships through professional and responsive support.
• Identify post-sales opportunities across Service, Spare Parts and Training.

Health & Safety

• Comply with FANUC and customer health, safety and environmental requirements, including RAMS, permits, isolation and site access procedures.

General

• Work flexibly and travel throughout the UK and Ireland, including overnight stays, occasional out-of-hours work and overseas travel.
• Contribute to utilisation, service revenue and customer satisfaction KPIs.
• Maintain technical knowledge of FANUC controls and ROBOMACHINE products.
• Support continuous improvement and wider operational initiatives.
• Undertake other duties within the scope of the role as required by the Service Manager.

Requisition number: 750

Contract type: Regular

Working time model: Full time

Place of work: Remote

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