Field Service Engineer - Preston

Brink’s Inc; Wall; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Company vehicle provided

Full uniform

Full tool kit provided

Comprehensive job training

Life insurance scheme

Sickness insurance after 12 months

Store discounts and cashback after 12

Employee wellness programme

Job summary

Brink’s Inc. is seeking a Field Service Engineer to join the engineering team in Preston. You will service ATMs, perform maintenance, and troubleshoot customer issues on site, ensuring top-level service. A UK driving license and independent work ethic are essential.

You will collaborate with customers, document repairs, and stay current with product knowledge through ongoing training. The role requires weekend availability and offers a full 4-on 4-off schedule with a company vehicle and training.

Qualifications

• Experience in field service engineering; ATM experience desirable.
• Strong problem-solving and technical skills.
• Excellent customer service and communication abilities.
• Ability to work independently and stay organized.
• Willingness to work on weekends/holidays as required.

Responsibilities

• Perform second-line break-fix and preventive maintenance on ATMs (Triton, Wincor, NCR).
• Collaborate with customers to identify and resolve technical issues quickly.
• Document all service transactions and repairs with accurate records.
• Maintain up-to-date product knowledge and complete ongoing training.
• Conduct quality checks to ensure repairs meet company standards.

Skills

Field service engineering

ATMs experience

UK driving license

Problem solving

Customer service

Independent work

Organizational skills

Willing to work weekends

Job description

Job Title: Field Service Engineer - Preston

Location: Preston

Contract Type: Full-time, 4 on 4 off

Department: Engineering

Reports to: Gary Mitchell (REM)

Description

We are seeking a friendly and customer-oriented ATM Service Engineer to join our dedicated operations team. In this role, you will be responsible for providing exceptional technical support and troubleshooting services for our customers. If you have a passion for electronics, a knack for problem-solving, and a commitment to delivering top-notch customer service, we want to hear from you!

Responsibilities

• Perform second-line break-fix and preventive maintenance on our range of ATMs, including Triton, Wincor, and NCR machines.
• Collaborate with customers to identify and resolve technical issues in a timely manner.
• Provide excellent customer service, ensuring that all customers are treated with respect and professionalism.
• Accurately document all service transactions and keep detailed records of any repairs or replacements performed.
• Stay up-to-date with the latest product knowledge and industry trends through ongoing training and professional development.
• Conduct quality control checks to ensure that all repairs and replacements meet company standards.

Requirements

• Experience Field Service Engineering background; experience on ATMs would be desirable.
• Valid UK driver's license with no more than 6 active points at the time of hire.
• Strong technical and problem‑solving skills.
• Excellent customer service and communication skills.
• Ability to work well independently.
• Detail-oriented with strong organizational skills.
• Flexibility to work on weekends and holidays as needed.
• No live CCJs, IVAs, or bankruptcy declarations.

Benefits

• Annual leave entitlement of 21 days for 4 on 4 off – increases with length of service.
• Full uniform provided.
• Full tool kit provided.
• Company vehicle provided (small to mid‑sized panel van).
• Comprehensive job training.
• Life insurance scheme (x 4 annual salary).
• Sickness insurance after 12 months of service.
• Store discounts and cashback with top UK brands after 12 months of service.
• Employee wellness programme, including 24‑hour confidential counselling and more.

Working Hours

• 4 on 4 off