Field Service Engineer

Brink's; Chester; On-site; GBP 32,777 - 40,060; Full time

Benefits offered by this job

£1,000 onboarding bonus

Performance bonus

Company van for personal use

22 days holiday, rising to 23

Private healthcare

Salary sacrifice pension scheme

Life insurance

Career growth opportunities

Job summary

Brink's is hiring a Field Service Engineer based in Chester/Wrexham. The role involves maintaining and repairing ATMs, providing excellent customer service, and ensuring machines are operational. With a starting salary of £36,419 plus bonuses, you will enjoy a 4 on/4 off shift pattern, training, and a range of company benefits.

Ideal candidates will have field service engineering experience and strong problem-solving skills. Join a global leader in cash access and take your career to the next level.

Qualifications

• Field Service Engineering experience with electro-mechanical systems.
• Ability to deliver on daily calls and fix issues right the first time.
• Clear and confident communication and customer service skills.

Responsibilities

• Perform break-fix and preventive maintenance on ATMs.
• Collaborate with customers to resolve technical issues.
• Document all service transactions and repairs.

Skills

Field Service Engineering experience

Electro-mechanical systems

Customer service skills

Problem-solving mindset

Job description

4 on 4 off - Field Service Engineer

• Location: Field-Based - Chester/Wrexham
• Salary: £36,419 Starting + Up To £1,000 Onboarding Bonus + Bonuses
• Company: NoteMachine (A BRINK's Company)
• Shifts: 4 Days On / 4 Days Off | 09:00 - 20:30

As a Field Engineer at NoteMachine - You will be a Key Player in the Future of Cash Access

Join us at NoteMachine and take your engineering career to the next level - with real rewards, real opportunities, and be a part of Brink's, a global leader within the industry.

Who Are We?

We're NoteMachine, one of Europe's top ATM providers - moving over £10 billion in cash annually, with over 14,000 machines in our ATM network, covering all of the UK. We work with national retailers, leisure venues, and local businesses to deliver smart, secure, and seamless cash access.

We're part of the global BRINK's network - operating in 100+ countries with 59,000+ employees - giving our team the opportunities which come from working within an international company, while staying agile and fast-moving to really make an impact every day.

The Opportunity

As we continue to expand and build our national engineering base, the lookout for a Field Service Engineer who's hands‑on, people‑savvy, and ready to tackle real‑world tech challenges across our ATM network. Whether you're experienced with ATMs or skilled in electro‑mechanical repair, if you're a sharp problem solver, solution finder, a master on the tools and great with customers, this role could be the perfect fit.

Standout Benefits & Perks

• £36,419 starting salary
• Up to £1,000 onboarding bonus (dependent on experience and paid on passing probation)
• Performance Bonus
• Company van, fuel, tools & fitted uniform provided - you can also use the van for personal use as long as you follow the HMRC guidelines.
• 4‑on / 4‑off shift pattern - providing you with consistency & work‑life balance
• Full training and ongoing development
• 22 days holiday, rising to 23 days in the annual leave year after your first anniversary.
• Medicash private healthcare & wellness benefits
• Salary sacrifice pension scheme for higher take‑home pay
• Life insurance - 4 x salary cover
• Company Sickness Policy (CSP)
• Group Income Protection Scheme - subject to qualifying criteria
• Strong career growth opportunities in a growing business

What You'll Do

• Perform second‑line break‑fix and preventive maintenance on our range of ATMs, including Triton, Wincor, and NCR machines.
• Collaborate with customers to identify and resolve technical issues to fit with their service requirements and enable on time in full machine provision.
• Provide excellent customer service, ensuring that all customers and stakeholders are treated with respect and professionalism.
• Accurately document all service transactions and keep detailed records of any repairs or replacements performed.
• Stay up‑to‑date with the latest product knowledge and industry trends through ongoing training and professional development.
• Conduct quality control checks to ensure that all repairs and replacements meet company standards.

What You'll Need

• Field Service Engineering experience with electro‑mechanical systems.
• ATM experience is ideal but not essential.
• A drive to deliver on your daily calls, and fix things right first time.
• A valid UK driving licence (max 6 active points).
• A methodical, problem‑solving mindset.
• Clear, confident communication & customer service skills.
• Willingness to travel and work weekends/holidays on rotation.
• No live or spent , IVAs, or bankruptcies in the last 10 years.

If this sounds exciting to you, apply today if you think you have what it takes to be part of our dedicated global team.