Field Service Engineer — On‑Site Tech & Customer Support

Euro Car Parts Ltd.; Gloucester; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Competitive Salary

Enhanced Annual Leave

Exciting Career Growth

Life Assurance

24/7 Employee Assistance Programme

Exclusive Gym Discounts

Comprehensive Healthcare Perks

Cycle to Work Scheme

Retail & Staff Discounts

Job summary

Euro Car Parts Ltd. is looking for a dedicated Field Service Engineer to join their team in Gloucester. This role involves installing, maintaining, and repairing equipment while delivering exceptional customer support. Candidates should have strong technical skills and the ability to troubleshoot effectively.

The position offers competitive salary and comprehensive benefits, fostering both your career vision and work-life balance.

Qualifications

• Previous experience in a Field Service, Maintenance, or Engineering role.
• Hands‑on experience with installing, maintaining, or repairing technical equipment or machinery.
• Familiarity with health and safety procedures and working on customer sites.
• Experience in customer‑facing roles is advantageous.
• A full, clean driving licence is often required.

Responsibilities

• Install, maintain, and repair equipment or machinery at customer sites.
• Diagnose and troubleshoot technical issues to minimise downtime.
• Perform routine servicing and preventative maintenance.
• Provide clear and professional support to customers, ensuring high satisfaction.
• Complete service reports, documentation, and updates in line with company procedures.
• Train end users on basic equipment operation and maintenance.
• Liaise with internal teams to ensure efficient service delivery.
• Ensure compliance with health and safety standards on‑site.
• Travel to various customer locations as required.

Skills

Strong technical and mechanical aptitude

Excellent problem‑solving and diagnostic skills

Good communication and interpersonal abilities

Ability to work independently and manage time effectively

Customer‑focused with a professional attitude

Competent in reading technical manuals, diagrams, and schematics

Basic IT skills for reporting and system updates

Flexibility to travel and adapt to varying work environments

Job description

Euro Car Parts Ltd. is looking for a dedicated Field Service Engineer to join their team in Gloucester. This role involves installing, maintaining, and repairing equipment while delivering exceptional customer support. Candidates should have strong technical skills and the ability to troubleshoot effectively.

The position offers competitive salary and comprehensive benefits, fostering both your career vision and work-life balance.