Field Service Engineer – Medical Devices

Medtronic; Watford; On-site; GBP 38,000 - 56,000; Full time

Job summary

Medtronic in the United Kingdom is seeking a Field Service Engineer to support customers across Manchester and the surrounding region. You will provide installation, maintenance, troubleshooting, and repair of a diverse portfolio of medical technologies, with 50–70% travel within the territory.

You will partner with hospitals and Clinical Engineering teams to maximize equipment uptime, drive service contract opportunities, and deliver a high-quality customer experience while adhering to safety

Qualifications

• Bachelor's degree, Higher National Certificate (HNC), or equivalent qualification in Electronic Engineering, Electrical Engineering, Electro-Mechanical Engineering, or a related technical discipline.
• Experience in field service, technical support, or equipment maintenance in the medical device/healthcare sector.
• Experience troubleshooting and repairing electronic or electro-mechanical systems.
• Valid driver’s license and ability to travel 50-75% within the territory.
• Experience using computerized maintenance management systems or service documentation tools.

Responsibilities

• Perform installation, maintenance, troubleshooting, and repair activities for medical equipment within the assigned territory.
• Execute scheduled preventive maintenance visits to ensure equipment performance and compliance with service requirements.
• Build and maintain relationships with Clinical Engineering, EBME, and other key customer stakeholders.
• Achieve service performance objectives, including customer satisfaction and operational service metrics.
• Identify and support opportunities for service contract sales, renewals, and service revenue growth.
• Maintain accurate service documentation, maintenance records, and regulatory compliance requirements.
• Collaborate with cross-functional teams to resolve technical issues and improve customer service delivery.
• Ensure adherence to operational procedures, quality standards, and safety requirements.

Skills

Field service experience

Technical support

Equipment maintenance

Travel 50-75%

Education

Bachelor’s / HNC in Electronic/Electrical/Electro-Mechanical Engineering

Tools

CMMS

Service documentation tools

Job description

Medtronic in the United Kingdom is seeking a Field Service Engineer to support customers across Manchester and the surrounding region. You will provide installation, maintenance, troubleshooting, and repair of a diverse portfolio of medical technologies, with 50–70% travel within the territory.

You will partner with hospitals and Clinical Engineering teams to maximize equipment uptime, drive service contract opportunities, and deliver a high-quality customer experience while adhering to safety