Field Service Engineer (Laundry)

JLA Limited

High Wycombe

On-site

GBP 28,000 - 36,000

Full time

8 days ago

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Benefits offered by this job

Employee Assistance Programme

Free onsite gym

Cycle-to-work scheme

Refer a Friend bonus

Job summary

JLA Limited is seeking a Field Service Engineer (Laundry) to join our Field Operations team. You will visit customer premises, from care homes to hotels and restaurants, providing on-site servicing, repairs and diagnostics for laundry equipment.

This field-based role requires a practical technician with strong problem-solving and customer service skills, a full UK driving licence, and the ability to work independently while maintaining health and safety standards.

Qualifications

Experience diagnosing and repairing white goods equipment.
Experience in a customer-facing role.
Full UK driving licence required.

Responsibilities

Maintain and repair equipment as directed by the Operations Support team.
Carry out comprehensive, competent, and safe repairs to customer and Company satisfaction.
Identify and submit engineer leads for upgrades and other potential sales opportunities.
Leave site clean and tidy after site work and obtain required customer signatures.
Report on work and equipment and confirm arrival/departure for each call.

Skills

Repairing & servicing equipment

Electrical, plumbing & mechanical know

Computer skills

English language skills

Job description

Job title

Field Service Engineer (Laundry)

Function

Field Operations

Location

Field based

Reports to

Regional Operations Manager

About our business

JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.

The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working daily with customers.

When you join the JLA family, you'll also gain access to an extensive benefits package.

We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.
You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.
To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.
We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.
We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We’re dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!

Role overview

The role of a Field Service Engineer plays a key part in a busy, energetic, customer facing team, which is crucial to the business and its on-going successes.

Engineers visit a variety of customer premises; from care homes to hotels, restaurants, schools, government buildings and corporate clients. As such, Engineers are field-based and DBS checks are regularly carried out.

Key tasks

Maintain and repair equipment as and when directed by the Operations Support team
Carry out comprehensive, competent, and safe repairs to customer and Company satisfaction, aiming to fix the cause of the fault not just the fault itself
Proactively work towards the growth of the company by identifying and submitting engineer leads for upgrades and other potential sales business
Clean equipment and the immediate vicinity of the machine after completion of site work, leaving the site clean and tidy
Complete and provide reports in relation to work and equipment as required, including reporting your arrival and departure from each call and obtaining customer signature where required
Drive the implementation of engineering best practice processes, procedures and tools that maximise effectiveness and efficiency
Maintain technical and system updates and releases as required
Manage tooling and van stocks as well as job part orders appropriately by receipting, consuming or returning for each job
Support growth generation by submitting lead opportunities

Service Delivery

Demonstrate an understanding of what service delivery excellence is for your role
Ensuring you set a culture of excellent customer service ensuring the basics are right every time and lead a team where service is central to good performance
Work collaboratively with teams in Operations to ensure that sales and service SLAs are delivered

Managing Health & Safety

Ensuring you deliver your role within the Compliance framework set.

The above list of job duties is not exclusive or exhaustive and the post holder will be required to under-take such tasks as may reasonably be expected within the scope of the position.

Criteria

Essential

(attributes required for candidate to be considered)

Desirable

(attributes can be trained or developed)

Knowledge and Skills

(what you know and what you can do)