Field Service Engineer – Heavy Equipment

SMT GB; Liverpool; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Health Cash Plan

24/7 GP access

Pension with employer contributions

Cycle to Work scheme

Employee discounts

Volunteer day

Long service awards

Wellbeing support

Job summary

SMT GB in Warrington is seeking a Field Service Engineer to support customers across Warrington and surrounding areas. You will deliver first-class service, service, maintain and repair Volvo Construction Equipment and related machinery on customer sites.

The role requires diagnosing faults, promoting SMT GB aftermarket products, and ensuring safety and high standards. A full UK driving licence is required and occasional overtime may be needed.

Qualifications

• A formal engineering qualification in Plant Maintenance, Agricultural Engineering, HGV Mechanics or a related discipline (NVQ Level 3, City & Guilds or equivalent).
• Proven experience repairing and maintaining heavy construction plant, agricultural machinery, HGVs or similar equipment.
• Strong diagnostic and fault-finding skills across diesel engines, transmissions, drivetrains, hydraulics and electrical systems.
• The ability to read and interpret technical manuals, wiring diagrams and service information.
• Experience using diagnostic tools and electronic service systems.
• Excellent problem-solving abilities and a methodical approach to fault diagnosis.
• Good communication skills and the ability to build positive relationships with customers and colleagues.
• Strong IT skills and confidence using digital reporting systems and mobile technology.
• A commercially aware mindset with a focus on delivering excellent customer service and identifying opportunities to support customers further.
• The ability to manage your own workload effectively, prioritising jobs and responding to changing customer requirements.
• A commitment to maintaining high standards of health, safety and environmental compliance.
• High levels of attention to detail and a professional approach to work.
• A positive, flexible attitude and willingness to participate in overtime and call-out activities when required.
• A full UK driving licence.

Responsibilities

• Service, maintain and repair Volvo Construction Equipment and associated machinery.
• Diagnose and resolve mechanical, hydraulic and electrical faults using technical expertise and diagnostic equipment.
• Identify additional service and repair opportunities and discuss these with customers and internal teams.
• Carry out all work in line with quotations and time guides, highlighting where additional work may be required.
• Install software updates and system enhancements when released.
• Complete electronic job cards, reports and timesheets accurately and in real time.
• Order and manage parts required for repairs and return parts promptly upon job completion.
• Support call-out and overtime requirements where required.
• Attend product and systems training to maintain technical competence and product knowledge.
• Ensure all work is completed safely and in accordance with company and manufacturer standards.

Skills

Customer focus

Problem solving

Independent work

Excellent communication

Education

NVQ Level 3 / City & Guilds or equivalent

Tools

Diagnostic tools

Job description

SMT GB in Warrington is seeking a Field Service Engineer to support customers across Warrington and surrounding areas. You will deliver first-class service, service, maintain and repair Volvo Construction Equipment and related machinery on customer sites.

The role requires diagnosing faults, promoting SMT GB aftermarket products, and ensuring safety and high standards. A full UK driving licence is required and occasional overtime may be needed.