Field Service Engineer - Hardware & Product Impact

AMCS Group; Manchester; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Fuel card

Company van

Job summary

AMCS Group is hiring a Field Service Engineer to cover Huddersfield, Manchester, Yorkshire and surrounding regions. You will install and test AMCS hardware and software on refuse collection vehicles, troubleshoot field issues, and perform preventative maintenance.

The role requires 1–2 years in field service or engineering, strong diagnostic skills, and a hands-on, customer-focused approach. Travel with a valid driving licence is expected.

Qualifications

• HNC / HND in a relevant discipline, must be computer literate.
• Minimum of 1-2 years experience in a Field Service or Engineering role.
• Good diagnostic and problem solving skills.
• Have the ability to work on own initiative and to multi-task.
• Must be able to demonstrate a hands-on approach.
• Mechanical, practical hands on experience would be essential.
• Strong understanding of customer service.

Responsibilities

• Install, commission and test AMCS hardware and software products including all wiring and mechanical work on refuse collection vehicles.
• Troubleshoot, repair and fully test equipment failures in the field.
• Deliver a timely response to our customer base.
• Schedule and perform preventative maintenance procedures.
• Maintain accurate and up to date records for all work completed.
• Monitor the performance of equipment in the field, through data reports, to ensure that it meets both Customers and AMCS’s minimum requirements.
• Liaise with customers pro-actively to ensure early detection of any problems.
• As part of the Installation/Field Service team, actively engage with other team members for effective knowledge transfer to ensure consistent quality.
• Record and report all service / repair visits correctly using our service ERP system so we can actively meet and / or exceed the expectations of our customers.
• Responsible for actively reporting and exchanging customer experiences and difficulties where you will also identify opportunities with the associated sales people so we can respond accordingly.
• Actively report any complaints encountered to the respective service coordinator and/or the field service manager.
• Accountable for Service parts inventory within the specified territory where you will manage and follow allocated stock inventory in order to maintain a high first time fix rate.

Skills

Field service experience

Diagnostics

Customer service

Problem solving

Hands-on approach

Education

HNC / HND in a relevant discipline

Job description

AMCS Group is hiring a Field Service Engineer to cover Huddersfield, Manchester, Yorkshire and surrounding regions. You will install and test AMCS hardware and software on refuse collection vehicles, troubleshoot field issues, and perform preventative maintenance.

The role requires 1–2 years in field service or engineering, strong diagnostic skills, and a hands-on, customer-focused approach. Travel with a valid driving licence is expected.