Development & Product Management Field Service Engineer Manchester, United Kingdom

AMCS Group

Manchester

Hybrid

GBP 28,000 - 36,000

Full time

4 days ago

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Job summary

AMCS Group is hiring a Field Service Engineer to cover Huddersfield, Manchester, Yorkshire and surrounding regions. You will install and test AMCS hardware and software on refuse collection vehicles, troubleshoot field issues, and perform preventative maintenance.

The role requires 1–2 years in field service or engineering, strong diagnostic skills, and a hands-on, customer-focused approach. Travel with a valid driving licence is expected.

Qualifications

HNC / HND in a relevant discipline, must be computer literate.
Minimum of 1-2 years experience in a Field Service or Engineering role.
Good diagnostic and problem solving skills.
Have the ability to work on own initiative and to multi-task.
Must be able to demonstrate a hands-on approach.
Mechanical, practical hands on experience would be essential.
Strong understanding of customer service.

Responsibilities

Install, commission and test AMCS hardware and software products including all wiring and mechanical work on refuse collection vehicles.
Troubleshoot, repair and fully test equipment failures in the field.
Deliver a timely response to our customer base.
Schedule and perform preventative maintenance procedures.
Maintain accurate and up to date records for all work completed.
Monitor the performance of equipment in the field, through data reports, to ensure that it meets both Customers and AMCS’s minimum requirements.
Liaise with customers pro-actively to ensure early detection of any problems.
As part of the Installation/Field Service team, actively engage with other team members for effective knowledge transfer to ensure consistent quality.
Record and report all service / repair visits correctly using our service ERP system so we can actively meet and / or exceed the expectations of our customers.
Responsible for actively reporting and exchanging customer experiences and difficulties where you will also identify opportunities with the associated sales people so we can respond accordingly.
Actively report any complaints encountered to the respective service coordinator and/or the field service manager.
Accountable for Service parts inventory within the specified territory where you will manage and follow allocated stock inventory in order to maintain a high first time fix rate.

Skills

Field service experience

Diagnostics

Customer service

Problem solving

Hands-on approach

Education

HNC / HND in a relevant discipline

Job description

Sustainability that means business

Who we are:

Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, the USA, and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future.

What we do:

Our innovative SaaS solutions increase efficiency and boost sustainability in resource-intensive industries. Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe.

Our people

AMCS offers team members more than just a job, but an opportunity to map out a career with a company that is growing, evolving and setting out new ways of working that are having a positive impact on the world around us.AMCS was established in Ireland and holds onto those local roots and ‘start-up’ mentality with a culture of connection.Connection to our work, our customers, our colleagues and our community that creates a working environment that fosters openness, collaboration and creativity.

The Role - Field Service Engineer (Huddersfield / Manchester / Yorkshire / Region)

This role involves providing Field Service Maintenance of on-board Hardware customers in this region

Key Responsibilities:

Install, commission and test AMCS hardware and software products including all wiring and mechanical work on refuse collection vehicles.
Troubleshoot, repair and fully test equipment failures in the field.
Deliver a timely response to our customer base
Schedule and perform preventative maintenance procedures
Maintain accurate and up to date records for all work completed
Monitor the performance of equipment in the field, through data reports, to ensure that it meets both Customers and AMCS’s minimum requirements
Liaise with customers pro-actively to ensure early detection of any problems.
As part of the Installation/Field Service team, actively engage with other team members for effective knowledge transfer to ensure consistent quality.
Record and report all service / repair visits correctly using our service ERP system so we can actively meet and / or exceed the expectations of our customers.
Responsible for actively reporting and exchanging customer experiences and difficulties where you will also identify opportunities with the associated sales people so we can respond accordingly.
Actively report any complaints encountered to the respective service coordinator and/or the field service manager.
Accountable for Service parts inventory within the specified territory where you will manage and follow allocated stock inventory in order to maintain a high first time fix rate.