Field Service Engineer - Greater Manchester & Liverpool

Matthew Algie; Manchester; On-site; GBP 35,000 - 37,000; Full time

Benefits offered by this job

Company vehicle

28 days annual leave + holidays

Private pension

Private medical cash-back scheme

Employee assistance programme

Staff discounts

Job summary

Matthew Algie is seeking a Field Service Engineer to cover the Greater Manchester & Liverpool area. You will install, service and repair coffee equipment across diverse customer accounts with day-to-day planned maintenance and reactive calls.

After training, you will have support from a technical team and autonomy to schedule your day while upholding safety standards. Essential: at least one year in a similar field service role, strong electrical/mechanical maintenance skills, and excellent

Qualifications

• At least 1 year of Field Service experience in a customer-facing role.
• Electrical and mechanical maintenance knowledge.
• Excellent communication with customers.

Responsibilities

• Install, maintain and repair coffee equipment across customer accounts.
• Handle planned maintenance and reactive calls.
• Coordinate with Technical Team and schedule daily workload.
• Ensure parts usage aligns with company policy and First Time Fix KPI.

Skills

Electrical/Mechanical knowledge

Customer service skills

Problem solving

Full driving licence

KPI achievement

Education

City & Guilds or equivalent certificate in Electrical/Mechanical

Job description

About us:

At Matthew Algie, you’ll work with some of the most talented individuals in the coffee industry. You’ll work for an organisation that leads the way in the name of sustainability, gives back to the community and invests in its people. Ethics, passion, integrity and collaboration are at the core of everything we do, from new product innovation for our customers, to projects with our coffee farmers. We believe our continued success is due to great people. Do you want to join our team of top talent in an exciting and industry-leading organisation? Read on!

Position

Field Service Engineer - Greater Manchester & Liverpool area

Location

Location: Seeking a candidate in or near Manchester.

Job Type

Full time, Permanent. Monday to Friday, daytime only, weekend cover on rota (1-in-4)

Salary

£35,000 to £37,000.00 per annum

Benefits

• 28 days annual leave increasing with length of service
• plus 4 public holidays
• Service vehicle
• private pension
• private medical cash-back scheme membership
• employee assistance programme
• staff discounts
• and more!

+ 13 guaranteed weekends OT (approximately additional 10%, paid regardless of callouts)

+ performance based bonuses

Purpose of Role

As a Field Service Engineer, you will be the face of our business to install, maintain and repair coffee equipment across our broad portfolio of customer accounts.

Each day will be different, with a mix of planned maintenance plus reactive calls for machine malfunctions and breakdowns. After your full training is provided, you will have the support of our Technical Team to schedule your day with a good amount of autonomy over your jobs. We have a realistic approach to the number of jobs assigned to you each day, allowing you the time to ensure that you meet all current safety and legislative regulations and satisfy customer requirements. You will aim to ensure that all fault calls are attended to promptly, in the most efficient way, in the most cost-effective manner, and to customer requirements.

It will be your responsibility to monitor part usage to ensure spares are kept at the levels as laid out in the company policy to ensure our First Time Fix KPI is met. Parts allocation will be unique to your patch and machines you will encounter, and will be replenished via a buy box system.

Day-to-day, you will attend calls individually, but with the support of an experienced team around you only a call away if you need support on a job. On-going training will be provided as and when required.

Experience

It is essential that you have at least one year of experience in a similar Field Service role, along with thorough working knowledge of electrical and mechanical maintenance. You should also have a proven track record of success within a customer-facing service environment.

Preferred Skills / Knowledge

• City & Guilds or equivalent certificate in Electrical/Mechanical (or equivalent workplace experience)
• Excellent customer communication and customer service skills
• Ability to understand technical diagrams and manuals
• Track record of meeting or exceeding KPIs
• Full driving license

Personal Attributes

• Ability to work independently and as part of a team
• Logical approach to problem solving
• Methodical approach to fault-finding
• Excellent timekeeping

Thanks, from the Team @ Matthew Algie

We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.

Our selection for recruitment does not discriminate on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnicity, ethnic or national origin, religion or belief, sex or sexual orientation or gender reassignment status (protected characteristics).

£35,000.00 - £37,000.00 per annum DOE + OT, bonuses and company vehicle