Field Service Engineer

Shannon White Technical Recruitment; Madingley; On-site; GBP 34,000 - 41,000; Full time

Benefits offered by this job

Company vehicle

25 days holiday

Pension

Job summary

Shannon White Technical Recruitment is seeking a Coffee Field Service Engineer in Cambridge. The role involves repairing and maintaining coffee equipment, ensuring top quality and first-time fixes, and coordinating with a central call centre.

You will work 7am–4pm, with 1 in 4 weekends, and receive a company vehicle, pension, and 25 days holiday. A confident, customer-focused individual with electrical/mechanical know-how and a clean UK driving licence is required.

Qualifications

• Technical ability and understanding of equipment and coffee quality.
• Excellent customer service and attention to detail.
• Full UK driving licence required.
• Willing to work 1 in 4 weekends.

Responsibilities

• Carry out coffee equipment repair and preventative maintenance, from fault finding to diagnosis.
• Ensure equipment is left in good working order and meets specifications for coffee quality.
• Coordinate with central call centre and keep them updated on daily instructions.
• Follow on-site procedures, introduce yourself to on-site management, and seek permission to begin work.
• Adhere to Health and Safety procedures and conduct risk assessments.
• Complete online job sheets and timesheets before leaving premises.
• Maintain tools, equipment and company vehicle and report faults to your line manager.
• Provide spare parts stocks via handheld unit to ensure parts are invoiced and stock replenished.

Skills

Customer service

Electrical & mechanical

Problem solving

Driving licence

Flexible hours

Job description

Coffee Field Service Engineer

Job title: Coffee Field Service Engineer

Location: Cambridge

Salary: Up to c£37,500 pa. Up to £33,000 per annum + c£4,500 for working 1 in 4 weekends + vehicle + pension + other benefits.

Hours: 7am-4pm (leave at 7, home at 4),

Requirement

A highly motivated, well-presented individual with technical ability and an excellent understanding of equipment, coffee quality, quality standards and procedures. Ensure complete customer satisfaction by understanding their needs and providing attention to detail. Mechanical experience and knowledge required along with a full and fairly clean UK driving license.

Position Description

Promote the company by responding to reactive and service call requests by working in professional, efficient and thorough manner for a broad range of clients ranging from high street independents to national brands and organisations.

Responsibilities

• Carry out a broad range of coffee equipment repair and preventative maintenance tasks from fault finding to diagnosis, making sure all coffee equipment is left in a good working order.
• All work carried out meets the correct equipment set up as per agreed specification providing consistent coffee quality to ensure first time fix and customer satisfaction.
• Work proactively with the central call centre, by taking day to day instructions, keeping them updated, so waiting customers are kept informed.
• Comply with all on-site arrival procedures, by making contact with a manager/supervisor on site to introduce yourself and seek permission to commence work on equipment.
• Adhere to Health and Safety procedures, undertaking risk assessments to ensure that it is safe to work and bring any risks to the attention of the company management.
• Complete all necessary on-line job sheets, time sheets and supporting documentation as required, ensuring it is reviewed and completed prior to leaving premises, to validate client satisfaction.
• Keep in good working order all tools, equipment and vehicles supplied by the company, reporting any faults, breakages or equipment failures to your line manager daily.
• Provide agreed spare parts stocks via hand held unit to ensure that parts are invoiced to the customer, deducted from stock and replenished to maintain your vehicle stock inventory.

Knowledge, Skills & Experience

• A confident individual with a passion for customer service
• Excellent understanding of coffee quality and associated equipment
• Demonstrates strong problem solving skills with an electrical mechanical background
• Computer literate with a clean driving licence
• Self-motivated with a flexible approach to work, location and hours. (Required to work 1 in 4 weekends)

Salary: Up to £37,500 (OTE). Up to £33,000 per annum + overtime for weekend work + Company Vehicle + 25 days holiday + Pension + other Company benefits.

If you feel this role to be a good match for your skills and experience we look forward to hearing from you