Field Service Engineer (Gas /Electric / Solid Fuel)

ATTB - The Big Jobsite; Cambridge; On-site; GBP 36,000 - 37,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Engineer to join their dynamic team. This role offers an exciting opportunity to work with Gas, Electric, and Solid Fuel heating appliances, ensuring high-quality service and customer satisfaction. As a key member of the service team, you will diagnose and repair faults, while also promoting additional services to clients. The company values its employees, providing ongoing training and development opportunities in a supportive environment. If you're passionate about the heating industry and eager to make a difference, this position is perfect for you.

Benefits

24 days holiday

Company van

Laptop

iPad

Pension scheme

Qualifications

• Experience in the heating industry or servicing comparable equipment.
• CCN1, CONGLP1, CPA1 and GASSAFE qualifications or equivalent experience.

Responsibilities

• Complete warranty and annual service work for heating appliances.
• Diagnose faults and repair appliances in a timely manner.
• Provide professional customer service and upsell chargeable work.

Skills

Heating appliances servicing

Fault diagnosis

Customer service

Sales skills

Education

CCN1 qualification

CONGLP1 qualification

CPA1 qualification

GASSAFE qualification

Job description

Field Service Engineer (Gas / Electric / Solid Fuel)

£36,000 - £37,000 + Over Time (OTE £45k++) + 24 days holiday + van + laptop + iPad + pension

Cambridge / M11 Corridor

Are you a Field Service Engineer looking for a new and exciting challenge with a well-established company?

Do you have experience of working with heating appliances or have experience servicing similar equipment in the field?

Would you like to work for an established and growing manufacturer that values its employees with a proven track record of developing and promoting new staff who are investing in Continuous improvement and driving innovation?

Reporting directly to the Customer Services Manager, you will work closely with the Service team. Your primary responsibility will be the completion of warranty and annual service work for Gas, Electric and Solid Fuel heating appliances.

The role will include diagnosing faults and repairing appliances in a timely and cost-effective manner.

The role:

To be an ambassador for the company creating a professional and courteous approach when dealing with customers

To ensure all service and warranty calls are carried out in a professional, timely and accurate manner, ensuring that the issues are properly and fully resolved during the first visit

To correctly identify the reason for the reported issue and determine whether that issue falls within a company manufacturing fault or an installation/user fault

To up sell chargeable service work whilst on site and take payment using the supplied payment terminals

The person:

CCN1, CONGLP1, CPA1 and GASSAFE qualifications or experience

Experience within the heating industry or servicing comparable equipment

Happy to travel and stay away during the week

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Keywords: Field Service Engineer, Heating Engineer, Gas Engineer, Heating Appliance Engineer

BBBH19440

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.

Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

TPBN1_UKTJ