Service Engineer (Cambridge/Peterborough/Chelmsford area)

Stovax Ltd.; Cambridge, Peterborough, Chelmsford; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Service Engineer to join their dynamic team. This role involves traveling across the UK to perform warranty and annual service work on gas, electric, and solid fuel heating appliances. With a focus on quality and customer satisfaction, you'll be responsible for diagnosing faults and ensuring timely repairs. The company values its employees and offers a supportive working environment, complete with generous benefits including flexitime, extensive holiday, and ongoing training. If you're passionate about delivering excellent service and want to grow in your career, this opportunity is perfect for you.

Benefits

Minimum 6.4 weeks holiday

Generous flexitime scheme

Free eye tests

Positive working environment

Pension scheme

Free on-site parking

Staff discount scheme

Ongoing training

Qualifications

• Experience in servicing and repairing gas, electric, and solid fuel appliances.
• Knowledge of safety regulations and standards for heating appliances.

Responsibilities

• Complete warranty and annual service work for various heating appliances.
• Diagnose faults and perform repairs efficiently.

Skills

Fault Diagnosis

Repair Skills

Customer Service

Gas Appliance Knowledge

Electrical Appliance Knowledge

Education

Relevant Technical Qualification

Tools

Laptop

iPad

Service Van

Job description

Service Engineer (Cambridge/Peterborough/Chelmsford area)

Location: Cambridge

Contract Type: Permanent

The Vacancy

Ideally based in Cambridge, Peterborough, or Chelmsford area; post codes IP and CO will be considered for the right candidate.

Reporting directly to the Services Manager, you will work closely with an Exeter-based Service team. Your primary responsibility will be completing warranty and annual service work for Gas, Electric, and Solid Fuel heating appliances. The role includes diagnosing faults and repairing appliances in a timely and cost-effective manner.

Additional duties involve maintaining Gazco and Stovax appliances within dealer showrooms and performing chargeable annual servicing and repairs for customers, aiming to retain their servicing requirements for the following year.

Although the role covers a specific area, travel across most UK regions will be necessary, with potential stays away from home up to 4 nights a week. A fully equipped van, laptop/iPad, and phone will be provided.

The Company

The Stovax Group (comprising Stovax & Gazco) designs, manufactures, and distributes high-quality solid fuel, gas, and electric stoves and fireplaces to over 30 countries.

Growing mainly through organic development, the company focuses on mid to upper market products. With around 300 employees, the Group values its people, investing in staff development and structured training programs to promote growth and innovation.

Our core values include a passion for quality and a customer-first approach, fostering a dynamic and engaging work environment.

What We Offer

We appreciate our employees' hard work through a range of benefits available from day one, including:

• Minimum 6.4 weeks holiday, including bank holidays, increasing with service
• Generous flexitime scheme, especially beneficial for office staff
• Free eye tests and eyesight support for VDU users
• A positive working environment that encourages ideas, communication, and team integration
• Participation in a pension scheme (Standard Life Group Personal Pension)
• Free on-site parking
• Staff discount scheme on Group products
• Ongoing training from our knowledgeable team