Field Service Engineer – Gas Detection & Medical Devices

Drägerwerk AG & Co. KGaA; Hemel Hempstead; Hybrid; Confidential; Full time

Benefits offered by this job

Hybrid working

Company car/Car allowance

Healthcare plan

Gym discounts

Discount vouchers

Cycle to work

Charity giving

Job summary

Drägerwerk AG & Co. KGaA in Hemel Hempstead is seeking a skilled Field Service Engineer to perform maintenance, repairs and commissioning on fixed gas detection systems across the UK and Ireland.

You will deliver high levels of customer care, work within our quality system and report on field feedback to Service Management, while supporting sales and marketing activities as needed. The role requires an HNC or equivalent in electronics/electrical engineering and ideally two years' experience with

Qualifications

• HNC or equivalent in electronic/electrical engineering is essential.
• Two years' relevant experience ideal, with capital equipment and systems.
• Knowledge of gas detection principles.
• Able to deliver a high level of customer care and develop long standing customer relationships.

Responsibilities

• Perform scheduled maintenance visits and corrective repairs on fixed gas detection systems.
• Perform warranty repairs, as directed, on safety and medical devices.
• Perform installation and commissioning activities, as directed, on safety and medical devices.
• Perform technical corrective actions, as directed, on safety and medical devices.
• Complete required company documentation, such as electronic test procedures, as necessary.
• Provide feedback of the quality situation and any issues from field to the Service Management.
• Track installed base accuracy and report variances to Service Support Team.
• Provide support to sales for replacement / special sales programs.
• Provide support to sales and marketing for congresses, exhibitions, demos, workshops, etc.
• Maintain company assets such as laptops etc. & tools in accordance with company guidelines.

Skills

Organisational skills

Reliability & integrity

Team oriented

Communication skills

Assertiveness

Negotiation

IT literacy

Confined space entry

Education

HNC or equivalent in electronic/electrical engineering

Job description

Drägerwerk AG & Co. KGaA in Hemel Hempstead is seeking a skilled Field Service Engineer to perform maintenance, repairs and commissioning on fixed gas detection systems across the UK and Ireland.

You will deliver high levels of customer care, work within our quality system and report on field feedback to Service Management, while supporting sales and marketing activities as needed. The role requires an HNC or equivalent in electronics/electrical engineering and ideally two years' experience with