Field Service Engineer – Fixed Gas Detection Systems

Drägerwerk AG & Co. KGaA; Hemel Hempstead; Hybrid; Confidential; Full time

Benefits offered by this job

Hybrid working

Company car/Car allowance

Healthcare plan

Gym discounts

Discount vouchers

Cycle to work

Charity giving

Job summary

Drägerwerk AG & Co. KGaA in Hemel Hempstead is seeking a skilled Field Service Engineer to perform maintenance, repairs and commissioning on fixed gas detection systems across the UK and Ireland.

You will deliver high levels of customer care, work within our quality system and report on field feedback to Service Management, while supporting sales and marketing activities as needed. The role requires an HNC or equivalent in electronics/electrical engineering and ideally two years' experience with

Qualifications

• HNC or equivalent in electronic/electrical engineering is essential.
• Two years' relevant experience ideal, with capital equipment and systems.
• Knowledge of gas detection principles.
• Able to deliver a high level of customer care and develop long standing customer relationships.

Responsibilities

• Perform scheduled maintenance visits and corrective repairs on fixed gas detection systems.
• Perform warranty repairs, as directed, on safety and medical devices.
• Perform installation and commissioning activities, as directed, on safety and medical devices.
• Perform technical corrective actions, as directed, on safety and medical devices.
• Complete required company documentation, such as electronic test procedures, as necessary.
• Provide feedback of the quality situation and any issues from field to the Service Management.
• Track installed base accuracy and report variances to Service Support Team.
• Provide support to sales for replacement / special sales programs.
• Provide support to sales and marketing for congresses, exhibitions, demos, workshops, etc.
• Maintain company assets such as laptops etc. & tools in accordance with company guidelines.

Skills

Organisational skills

Reliability & integrity

Team oriented

Communication skills

Assertiveness

Negotiation

IT literacy

Confined space entry

Education

HNC or equivalent in electronic/electrical engineering

Job description

Who we are

Every life is unique and so are you!

At Dräger we protect, support and rescue lives day in and day out. We are interested in you if you have the desire to work for an organisation that does something more, something that is truly worth working for.

As an international leader in medical and safety technology, we develop pioneering devices, software, services and solutions that people around the world trust. Wherever Dräger products are used, it's about the most important thing: it's about life.

About the role

• Perform scheduled maintenance visits and corrective repairs as directed on fixed gas detection systems
• Perform warranty repairs, as directed, on safety and medical devices.
• Perform installation and commissioning activities, as directed, on safety and medical devices.
• Perform technical corrective actions, as directed, on safety and medical devices.
• Complete required company documentation, such as electronic test procedures, as necessary.
• Provide feedback of the quality situation and any issues from field to the Service Management
• Team via regular meetings within local team.
• Work within the processes of Draeger’s quality system & work instructions.
• Track installed base accuracy and report variances to Service Support Team.
• Provide support to sales for replacement / special sales programs.
• Provide support to sales and marketing for congresses, exhibitions, demos,
• workshops, etc.
• Provide support to sales to develop contracts and assist in achievement of business goals.
• Maintain company assets such as laptops etc. & tools in accordance with company guidelines.

Shared responsibilities

All employees have a responsibility:

• to comply with the Integrated Management System (IMS) and minimise any impact on the environment whilst carrying out their duties.
• to ensure and promote safe working conditions for all employees, visitors and contractors by implementing, monitoring and complying with occupational health & safety provisions
• to embed our WeLEAD competencies – I build trust, I create value for the customer, I enable others, I provide direction, I embrace diversity, I deliver results

All expectations, tasks and responsibilities of this role relate to all Dräger Group entities in UK and Ireland

Reporting Relationships

Manager - Regional Service Manager

Size of team/environment - Close area team of engineers working within a larger region of circa 20 multi-disciplinary engineers across the South of England

Opportunities to work in and with a variety of interesting industries, completing challenges and tasks to support colleagues and customers providing an expected high level of service.

Role Requirements

Education/Qualifications

• HNC or equivalent in electronic/electrical engineering or related subject is essential.

Related Experience

• Previous relevant experience, typically gained over a period of two years or more, is ideal.
• Applicants for the position should have proven experience over a wide range of capital equipment & systems. Ideally with experience of safety fixed gas systems, related devices and background.
• Knowledge of gas detection principles
• Able to deliver a high level of customer care and develop long standing customer relationships.

Skills, Special Competencies

• Ability to organise and prioritise to meet a wide range of diverse & demanding activities.
• Be reliable, honest & trustworthy and act as an ambassador for the company at all times.
• Team Orientated.
• Good communication skills.
• Assertiveness skills.
• Negotiation skills.
• IT Competent.
• Confined space entry

Dräger‘s Benefits

• 27 days holiday plus bank holidays, with option to purchase up to 3 additional days
• Hybrid working available
• Company car or monthly car payment allowance
• Discounted critical illness cover, dental cover and partner life assurance
• Healthcare cash plan
• Discounted shopping & leisure vouchers
• Cycle to Work
• Gym membership discounts – up to 25%
• Charity Giving scheme

Dräger‘s dedication

At Dräger we have a clear vision, to be an organisation with a working environment that includes a diverse mix of talented people who want to come, stay and grow.

We ensure candidates with the required qualifications and experience will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

All are welcome to apply!.