Field Service Engineer (Gas)

Domex; Greater London; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Company vehicle

Fuel card

Tools and equipment

Uniform

Smartphone

Paid holidays

Pension plan

Health benefits

Job summary

Domex is seeking a qualified Gas Engineer to cover parts of London and Essex within our Kitchen Appliance Repair team. The role is permanent and full time, with a possibility to consider part-time arrangements, and requires a valid UK driving licence to travel between homes.

You will diagnose and service cooking appliances (gas, electric, dual fuel) at customers’ homes, using a mobile app to manage parts, jobs, and communications with customers and the office.

Qualifications

• CCN1 and CKR1 qualifications are essential.
• Foundation level understanding of electrical principles.
• Experience in a hands-on trade such as gas engineer or electrician.
• Valid UK manual driving licence required.

Responsibilities

• Diagnose and service repairs on kitchen appliances in customers' homes (gas, electric, dual fuel).
• Visit customers across N, E, IG and RM postcodes daily.
• Manage day-to-day work via a mobile app (parts intake, returns, job progress).
• Maintain clear communication with customers and the office, providing timely updates.

Skills

CCN1

CKR1

Education

Electrical principles (foundation)

Job description

Domex are seeking a qualified Gas Engineer to cover parts of London and Essex (N, E, IG and RM postcodes). The role is permanent, full time (although we are open to considering part time) and will join our Kitchen Appliance Repair team.

Who are we?

We are Domex, an industry-leading domestic appliance repair specialist, dedicated to delivering exceptional service to our valued customers since 2003. We take pride in representing world-class brands, including LG, Beko & Whirlpool. With a strong presence across Greater London, parts of the South East, and the Midlands, we have witnessed remarkable growth, boasting a community of over 80 skilled engineers dedicated to excellence. Our vision is simple yet powerful: to make Domex a household name by revolutionising the appliance repair experience, providing the best technical and customer-focused solutions.

What will your responsibilities be in this role?

• Performing diagnostic and servicing repairs on kitchen appliances in customers' homes, specifically cooking appliances (gas, electric, and dual fuel).
• Visiting customers across N, E, IG and RM postcodes, zoned on a daily basis.
• Managing your day using a user-friendly mobile app, including parts intake, returns, technical information, and job completion.
• Maintaining communication with both customers and the office, providing updates on ongoing repairs, and addressing issues.

What skills and experience do you need?

• CCN1 and CKR1 qualified.
• Possess a foundation level understanding of electrical principles.
• Experience in a hands‑on trade, e.g. Service Engineer, Gas Engineer, Electrician, Technician, Maintenance Engineer, or Handyman.
• A valid manual driving licence is required to travel between customer homes.
• A customer‑centric approach focusing on delivering excellent service and meeting customer needs.
• Comfortable working with tools and enjoy tackling hands‑on tasks.
• Problem solving skills, with a passion for diagnosing faults and fixing technical issues.

Why Join Us?

• Earning Potential: Base salary of £35,000 to £45,000 annually, + performance related pay and customer service bonus.
• All-Inclusive Resources: Get equipped with everything you need to succeed, including a company vehicle, fuel card, tools and equipment, a uniform, and a smartphone.
• Well-Being Matters: Paid holidays, a pension plan and a range of health and lifestyle benefits.
• Growth-Oriented: Elevate your skills with comprehensive training at our Head Office Training Academy, field training with an expert Field Supervisor, and ongoing support.
• Celebrate Success: Join our annual conference where we come together to socialise, award long service, and celebrate engineer performance.

At Domex, we take pride in being an equal opportunity employer dedicated to providing fair and equitable treatment to all our applicants and employees, promoting diversity and inclusion.

Please note, this vacancy is for UK based applicants only with full right to work. We are unable to sponsor new recruits.