Field Service Engineer - Electron Microscopy

ThermoFisher Scientific; Hemel Hempstead; On-site; GBP 45,000 - 60,000; Full time

Job summary

Thermo Fisher Scientific is seeking a Field Service Engineer for Electron Microscopy. You will perform on-site installation, upgrades and preventive maintenance across UK sites, traveling up to 30%. The role requires strong problem-solving, IT networking skills, and a customer-focused approach to service high-tech electron microscopes.

You will join a global team delivering expert service, with opportunities for professional growth in an international environment.

Qualifications

• Bachelor's or master's degree in Mechanical or Electronic Engineering or equivalent high-tech experience.
• Strong analytical problem-solving abilities.
• Excellent hand-eye coordination and manual dexterity.
• IT skills including TCP/IP networking.
• Excellent written and spoken English.
• Clean driving license.

Responsibilities

• Perform on-site installation, upgrades, preventive maintenance and repairs.
• Troubleshoot hardware and software problems.
• Coordinate work with colleagues, service operations and management.
• Instruct customers in instrument use for safe operations.
• Provide proactive technical support via phone and email.
• Produce reports of activities and expenses.
• Ensure high levels of customer satisfaction.
• Provide feedback to improve system documentation and procedures.

Skills

BEng/MEng in Mechanical/Electronic Eng

Analytical trouble shooting

TCP/IP networking

English communication skills

Independent, service-minded

Self-starter

Driving license

Education

BEng/MEng in Mechanical/Electronic Eng

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

Field Service Engineer – Electron Microscopy

Thermo Fisher Scientific is the world leader in serving science, with annual revenue exceeding $25 billion. No other company can match our range of customer touch points – technologically, geographically or commercially. We help our customers in finding cures for cancer, protecting the environment, making sure our food is safe and moving forward with thousands of important projects that improve millions of lives.

Role: Field Service Engineer – Electron Microscopy

Location: York/Leeds/Sheffield

This role requires the successful candidate to be located in the York/Leeds/Sheffield area. Candidates applying from other locations must be willing to relocate at their own expense, as no relocation package is offered.

How will you make an impact?

Do you want to be a part of a company known to be a fast paced global leader in serving science? Are you passionate about making a difference and providing professional service for high-tech equipment? This is an exciting opportunity to work in a global company dedicated to improving the human condition and advancing research in industry. Our systems and value-added services enable our customers to conduct cutting-edge scientific research and develop Nobel Prize winning techniques.

You will become a part of the UK Materials and Structural Analysis Field Service team, servicing Electron Microscopes. You enjoy being on the road and can expect to be travelling up to 30% of your time, primarily to our customer sites within the United Kingdom with opportunities to support colleagues within Europe from time to time.

This role suits someone who enjoys working in a high-paced environment. Your proactive approach, team spirit and eagerness to continuously develop your skills are what will ultimately drive our success. Our organization is developing, and we guarantee an interesting and challenging position in an international environment with opportunity for professional and personal growth.

What will you do?

• Performing field service activities, including on-site installation, upgrades, preventive maintenance and system repairs
• Solving a broad range of hardware and/or software problems of varying scope and complexity
• Coordinating your own work schedule with direct colleagues, service operations and management
• Instructing customers in the use of our instruments to ensure safe and effective customer operations
• Providing proactive and responsive technical telephone and email support, ensuring that our customers are successful in the use of their instrumentation
• Producing timely and accurate reports of your activities: e.g. service reports and expense reports
• Assuring highest level of Customer Experience to achieve customer satisfaction and loyalty
• Providing sales leads to account manager
• Providing feedback to support teams for correcting system documentation and updating procedures

How will you get here?

• Typically requires a BEng or preferably a MEng degree in Mechanical or Electronic Engineering or other applicable experience in a high-tech environment.
• Analytical trouble shooting and problem solving abilities
• Excellent hand-eye coordination and manual dexterity
• IT skills, including TCP/IP networking
• Excellent communication skills in English, verbal and written.
• Independent, service-minded individual who can converse with customers at a very all academic levels
• Highly organized, self-sufficient and motivated individual who is adept at administration
• A strong team contributor, working remotely with the ability to connect with colleagues in the region
• Commercial mindset
• A natural interest in staying up to date with trends in technology and IT
• Self-starter, likes to be challenged
• Knowledge of Electron Microscopes is an advantage but not a requirement
• Clean Driving license required

We offer motivating and multi-divisional tasks in an innovative and international working environment.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.