Field Service Engineer - Coffee Equipment (Scotland)

Matthew Algie & Company Limited; Dundee; Hybrid; GBP 35,000 - 37,000; Full time

Benefits offered by this job

28 days annual leave

Private pension

Private medical cash-back scheme

Employee assistance programme

Staff discounts

Service vehicle

Job summary

Matthew Algie & Company Limited is seeking a Field Service Engineer to install, maintain and repair coffee equipment across a broad portfolio of customer accounts in the UK.

You will perform planned maintenance and reactive calls, supported by our Technical Team, with autonomy to plan your day while ensuring safety and regulatory compliance. Training will be provided, and you will contribute to achieving our First Time Fix KPI.

Qualifications

• At least 1 year in a similar Field Service role.
• Thorough working knowledge of electrical and mechanical maintenance.
• Proven track record in a customer-facing service environment.

Responsibilities

• Install, maintain and repair coffee equipment across customer accounts.
• Attend planned maintenance and reactive calls with autonomy.
• Monitor parts usage and support First Time Fix KPI.
• Work with Technical Team for scheduling and training as required.

Skills

Field service

Electrical maintenance

Mechanical maintenance

Customer service

Education

City & Guilds (Electrical/Mechanical)

Job description

Matthew Algie & Company Limited is seeking a Field Service Engineer to install, maintain and repair coffee equipment across a broad portfolio of customer accounts in the UK.

You will perform planned maintenance and reactive calls, supported by our Technical Team, with autonomy to plan your day while ensuring safety and regulatory compliance. Training will be provided, and you will contribute to achieving our First Time Fix KPI.