Field Service Engineer

Shannon White Technical Recruitment; Manchester; On-site; GBP 33,750 - 41,250; Full time

Benefits offered by this job

Company vehicle

25 days holiday

Pension

Other benefits

Job summary

Shannon White Technical Recruitment is seeking a Coffee Field Service Engineer in Manchester. The role involves maintaining and repairing coffee equipment to ensure first-time fix reliability and high customer satisfaction.

You will travel within the area, perform preventative maintenance, manage parts and keep accurate service documentation. A valid driving licence, hands-on electrical/mechanical skills, and willingness to work 1 in 4 weekends are essential.

Qualifications

• Confidence and passion for customer-service.
• Excellent understanding of coffee quality and associated equipment.
• Demonstrated problem-solving skills with an electrical/ mechanical background.
• Computer literate with a clean driving licence.
• Self-motivated with flexibility regarding location and working hours (required to work 1 in 4 weekends).

Responsibilities

• Carry out a broad range of coffee equipment repair and preventative maintenance tasks, from fault finding to diagnosis, ensuring all equipment is left in good working order.
• Perform all work in accordance with agreed specification, providing consistent coffee quality for first‑time fixes and customer satisfaction.
• Collaborate proactively with the central call centre, taking daily instructions and keeping them updated so waiting customers are informed.
• Comply with on‑site arrival procedures, introducing yourself to the site manager/supervisor and obtaining permission before commencing work.
• Adhere to Health & Safety procedures, carrying out risk assessments and raising any hazards to management.
• Complete all required online job sheets, timesheets and supporting documentation, reviewing and submitting them before leaving the premises.
• Maintain all tools, equipment and company‑supplied vehicles in good working order, reporting any faults or failures to your line manager daily.
• Manage spare part inventory using a handheld unit, invoicing customers, deducting from stock and replenishing to keep the vehicle stock at required levels.

Skills

Customer service

Coffee equipment knowledge

Problem-solving

Computer literacy

Driving licence

Self-motivation

Flexible schedule

Education

Electrical/Mechanical background

Job description

Coffee Field Service Engineer

Location: Manchester

Salary: Up to £37,500 per annum (OTE). Includes up to £33,000 per annum + overtime for weekend work, a company vehicle, 25 days holiday, pension, and other benefits.

Hours: 7:00am – 4:00pm (leave at 7am, return home at 4pm)

We are looking for a highly motivated, well‑presented individual with technical ability and an excellent understanding of coffee equipment, quality standards and procedures.

Responsibilities

• Carry out a broad range of coffee equipment repair and preventative maintenance tasks, from fault finding to diagnosis, ensuring all equipment is left in good working order.
• Perform all work in accordance with agreed specification, providing consistent coffee quality for first‑time fixes and customer satisfaction.
• Collaborate proactively with the central call centre, taking daily instructions and keeping them updated so waiting customers are informed.
• Comply with on‑site arrival procedures, introducing yourself to the site manager/supervisor and obtaining permission before commencing work.
• Adhere to Health & Safety procedures, carrying out risk assessments and raising any hazards to management.
• Complete all required online job sheets, timesheets and supporting documentation, reviewing and submitting them before leaving the premises.
• Maintain all tools, equipment and company‑supplied vehicles in good working order, reporting any faults or failures to your line manager daily.
• Manage spare part inventory using a handheld unit, invoicing customers, deducting from stock and replenishing to keep the vehicle stock at required levels.

Qualifications & Experience

• Confidence and passion for customer‑service.
• Excellent understanding of coffee quality and associated equipment.
• Demonstrated problem‑solving skills with an electrical/ mechanical background.
• Computer literate with a clean driving licence.
• Self‑motivated with flexibility regarding location and working hours (required to work 1 in 4 weekends).