Field Service Engineer

Cameron Clarke Associates t/a talent-finder; Waltham Cross; On-site; GBP 36,000 - 38,000; Full time

Benefits offered by this job

Job summary

Cameron Clarke Associates t/a talent-finder is seeking a Field Service Engineer to service and repair refrigeration and catering equipment for major hospitality clients in London and surrounding areas within the M25. The role is Monday to Friday with some weekend work and door-to-door travel.

You will diagnose faults, perform repairs, and carry out preventive maintenance, with a focus on high first-time fix rates and excellent customer service.

Qualifications

• Proven experience in a field-based engineering role.
• Strong electrical and mechanical fault-finding skills.
• Good refrigeration knowledge and experience with catering or refrigeration equipment.
• Excellent communication and interpersonal skills.

Responsibilities

• Attend customer premises to service, maintain, and commission refrigeration and catering equipment.
• Aim for high first-time fix rate and minimise recalls.
• Liaise with customers to ensure satisfaction and identify opportunities.
• Provide feedback and support to fellow engineers and call allocators.
• Carry out duties as directed by service management.

Skills

Field-based experience

Electrical fault-finding

Mechanical fault-finding

Customer service

Communication

Education

F-Gas qualification

Tools

Electrical test equipment

Job description

Field Service Engineer

Location: London & Surrounding Areas (Within the M25)
Job Type: Full Time
Salary: £36,000-£38,000 Basic (£52,000 OTE including overtime opportunities)

Looking for a role where your technical skills are valued, your work makes a real impact, and you can represent a leading engineering team supporting some of the biggest names in hospitality?

Our client is a leading provider of refrigeration and catering equipment solutions, committed to delivering exceptional service and innovative products to clients. They pride themselves on their professional team and customer-focused approach.

The Role

As a Field Service Engineer, you will be responsible for servicing, diagnosing faults, repairing, and maintaining ice cream, milkshake, coffee, refrigeration, and catering equipment for major hospitality customers, including KFC. Around 20% of service calls involve refrigeration faults, with the remaining work focused on fault finding, repairs, and resolving equipment operating issues.

This is a Monday-Friday field-based role, with occasional weekend work required from time to time. The role offers door-to-door travel, covering London within the M25 area as part of a growing engineering team. Candidates should be based within a suitable commuting distance of London.

The role requires a flexible and proactive approach to delivering high-quality, cost-effective repairs and maintenance on a range of equipment supplied and serviced by the company.

You will work independently and collaboratively, providing a professional and reliable service while maintaining high standards of customer satisfaction, communication, and workmanship.

Key Responsibilities

• Attend customer premises to service, maintain, and commission refrigeration and catering equipment to a high standard
• Achieve a high first-time fix rate and minimise recalls through efficient use of labour and parts
• Demonstrate a positive and adaptable approach to service calls and workload, aligned with business needs
• Liaise with customers to ensure satisfaction and identify potential future business opportunities
• Contribute suggestions to improve maintenance and repair practices
• Identify and signal commercial opportunities to the Sales department
• Respond promptly to service requests as directed by the Service Centre
• Comply fully with company policies and Health & Safety guidelines
• Maintain clear and professional communication at all times
• Provide feedback and support to fellow engineers, supervisors, and call allocators
• Carry out any other duties as directed by service management

Requirements

Essential

• Proven experience in a field-based engineering role
• F-Gas qualification
• Strong electrical and mechanical fault-finding skills
• Good refrigeration knowledge and experience
• Relevant experience working with commercial catering or refrigeration equipment
• Strong diagnostic skills with a logical approach to fault finding and problem solving
• Ability to use electrical test equipment and diagnose electrical faults, including components such as 3-phase contactors
• Ability to work independently while also contributing effectively as part of a team
• Strong customer service skills with a professional and personable approach
• Excellent communication and interpersonal skills
• Good organisation and time management skills
• Commitment to delivering high-quality workmanship and customer satisfaction

Desirable

• Experience as a Catering Engi