Field Service Engineer

CityJobs.com; Wych Cross; On-site; GBP 36,000 - 38,000; Full time

Benefits offered by this job

London Weighting

Overtime pay

Bank holiday pay

Door-to-door travel

Job summary

CityJobs.com in London is seeking a Field Service Engineer to service, diagnose faults, repair and maintain ice cream, milkshake, coffee, refrigeration and catering equipment for major hospitality customers, including KFC. The role is Monday to Friday, field-based within London M25, with door-to-door travel.

Candidates should reside within a reasonable commuting distance of London. You will work independently and as part of a growing engineering team, delivering high-quality repairs with strong

Qualifications

• Experience in a field-based engineering role.
• Strong electrical and mechanical fault-finding skills.
• Good refrigeration knowledge and experience.
• Experience working with commercial catering or refrigeration equipment.
• Strong diagnostic skills with a logical approach to fault finding and problem solving.
• Ability to use electrical test equipment and diagnose electrical faults.

Responsibilities

• Attend customer premises to service, maintain, and commission refrigeration and catering equipment to a high standard.
• Achieve a high first-time fix rate and minimise recalls through efficient use of labour and parts.
• Demonstrate a positive and adaptable approach to service calls and workload.
• Liaise with customers to ensure satisfaction and identify potential future business opportunities.
• Carry out maintenance and repairs in a safe and compliant manner.
• Identify and signal commercial opportunities to the Sales department.
• Respond promptly to service requests as directed by the Service Centre.
• Maintain clear and professional communication at all times.
• Provide feedback and support to fellow engineers, supervisors, and call allocators.

Skills

Field-based engineering

Electrical fault-finding

Mechanical fault-finding

Refrigeration knowledge

Diagnostic skills

Electrical testing

Independent worker

Customer service

Communication

Time management

Hospitality equipment maintenance

Education

Electrical Safety qualification

Job description

Location: London & Surrounding Areas (Within the M25)
Job Type: Full Time
Salary: £36,000£38,000 Basic (£52,000 OTE including overtime opportunities )

Looking for a role where your technical skills are valued, your work makes a real impact, and you can represent a leading engineering team supporting some of the biggest names in hospitality?

Our client is a leading provider of refrigeration and catering equipment solutions, committed to delivering exceptional service and innovative products to clients. They pride themselves on their professional team and customer-focused approach.

The Role

As a Field Service Engineer, you will be responsible for servicing, diagnosing faults, repairing, and maintaining ice cream, milkshake, coffee, refrigeration, and catering equipment for major hospitality customers, including KFC. Around 20% of service calls involve refrigeration faults, with the remaining work focused on fault finding, repairs, and resolving equipment operating issues.

This is a MondayFriday field-based role, with occasional weekend work required from time to time. The role offers door-to-door travel, covering London within the M25 area as part of a growing engineering team. Candidates should be based within a suitable commuting distance of London.

The role requires a flexible and proactive approach to delivering high-quality, cost-effective repairs and maintenance on a range of equipment supplied and serviced by the company.

You will work independently and collaboratively, providing a professional and reliable service while maintaining high standards of customer satisfaction, communication, and workmanship.

Key Responsibilities

• Attend customer premises to service, maintain, and commission refrigeration and catering equipment to a high standard
• Achieve a high first-time fix rate and minimise recalls through efficient use of labour and parts
• Demonstrate a positive and adaptable approach to service calls and workload, aligned with business needs
• Liaise with customers to ensure satisfaction and identify potential future business opportunities
• Contribute suggestions to improve maintenance and repair practices
• Identify and signal commercial opportunities to the Sales department
• Respond promptly to service requests as directed by the Service Centre
• Comply fully with company policies and Health & Safety guidelines
• Maintain clear and professional communication at all times
• Provide feedback and support to fellow engineers, supervisors, and call allocators
• Carry out any other duties as directed by service management

Requirements

• Proven experience in a field-based engineering role
• Strong electrical and mechanical fault-finding skills
• Good refrigeration knowledge and experience
• Relevant experience working with commercial catering or refrigeration equipment
• Strong diagnostic skills with a logical approach to fault finding and problem solving
• Ability to use electrical test equipment and diagnose electrical faults, including components such as 3-phase contactors
• Ability to work independently while also contributing effectively as part of a team
• Strong customer service skills with a professional and personable approach
• Excellent communication and interpersonal skills
• Good organisation and time management skills
• Commitment to delivering high-quality workmanship and customer satisfaction
• Experience as a Catering Engineer, Field Service Engineer, Service Technician, or Refrigeration Engineer
• Experience servicing ice cream, milkshake, coffee, and commercial catering equipment
• Electrical Safety qualification
• Experience working within hospitality or customer-facing environments

Whats In It For You

• £400 per month London Weighting
• 40 hours per week, plus 10 hours of overtime per week required
• Time and a half and double time pay for overtime and bank holiday work

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