Field Service Engineer

TN United Kingdom; Salisbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is searching for a Field Service Engineer to join their dynamic team. This role involves installing and maintaining innovative water systems in customers' homes, ensuring they enjoy a seamless experience. You will be the face of the company, providing top-notch service and support while tackling plumbing tasks with ease. If you have a knack for problem-solving and a passion for customer satisfaction, this opportunity is perfect for you. Join a mission-driven team dedicated to enhancing people's lives through better hydration and enjoy the perks of a supportive work environment.

Benefits

Personal use of company van

All work travel expenses paid

Operational overtime regularly available

Qualifications

• Engaging personality with a history of success in field service roles.
• Strong problem-solving skills and ability to tackle plumbing tasks.

Responsibilities

• Install and repair water systems ensuring customer satisfaction.
• Maintain high standards of work and provide excellent customer service.

Skills

Problem-solving skills

Communication skills

Customer service

Basic plumbing tasks

Reliability

Tools

Company van

Job description

At Virgin Pure, we're on a mission to change the way people drink water at home. Our subscription service is helping 100,000’s of people every day to live healthier lives by drinking more water. The cutting edge technology in our Water Systems is changing the game providing customers with unlimited, great tasting, pure water all at the touch of a button.

As a Field Service Engineer at Virgin Pure, you'll be the hero ensuring our customers get the most out of our game-changing water systems. Your job? Make installations a breeze, keep the Pure water flowing with top-notch maintenance, and sprinkle a bit of that Virgin magic on every interaction.

What this role involves:

1. Cover your allocated region and assist others in your team if needed
2. High completion rate for all jobs either installing or repairing water systems for our customers
3. Carrying out repairs to our water home systems.
4. Always identifying and fixing the issue first time, avoiding return visits
5. Ensure customers are delighted with their home water system returned to full working order
6. Install water systems in customers’ homes.
7. Ensure all work is completed to the highest standards, plumbing is error free and kitchen is left clean and tidy.
8. Set up and demonstrate the water system for the customer, ensuring they enjoy all the amazing features of Virgin Pure.
9. Positive and frequent communication with the scheduling and stock teams to ensure issues are swiftly resolved
10. Provide an awesome customer experience from the first call until leaving their property.
11. Go out of your way to drive positive reviews and customer recommendations
12. Follow all Standard Operating Procedures and defined processes, accurately recording information in our systems
13. Record all stock consumption accurately in our systems to ensure your van stock aligns to system counts
14. Complete all stock takes accurately and on time

What we’re looking for:

1. A winning smile and an engaging personality
2. History of being a star in previous field service or delivery role
3. Problem-solving skills that make challenges disappear
4. Tackle basic plumbing tasks with ease – we're looking for someone who can navigate pipes like Mario (or Luigi!)
5. A track record of being as reliable as our purified water – we want someone who's as dependable as the sunrise
6. Your communication and people skills? Top-notch!
7. Work independently like a pro and know how to juggle priorities
8. A valid driver's licence and a squeaky-clean driving record

What we can offer:

1. Personal use of company van
2. All work travel expenses paid for
3. Operational overtime regularly available