Field Service Engineer

Roke; Romsey; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Competitive reward package

Private medical cover

Hybrid work arrangements

30 days annual leave

Job summary

Roke is seeking a Field Service Engineer to deliver high‑quality support to UK and international customers. You’ll work with internal teams to ensure service delivery and customer satisfaction while supporting Electromagnetic Warfare capabilities and IT infrastructure within MoD contexts.

Based in Romsey with 24/7 on‑call obligations, you will install, patch and maintain Windows Server environments, manage firewalls and virtualization, and perform root‑cause analysis on RMAs to support secure,

Qualifications

• Bespoke experience in Electronic Warfare within MoD environments.
• Experience delivering hardware and infrastructure in military contexts.
• Familiarity with ITIL v3/v4 and working across security classifications.

Responsibilities

• Engineering visits to customer sites for preventive and corrective maintenance.
• Install, patch, update, audit customer systems and products.
• Provide 1st/2nd line remote support and participate in on-call rotation.
• Support military exercises, demonstrations and training delivery.

Skills

Electronic Warfare

MoD experience

LAN/WAN/VLAN

Crypto devices

Hypervisor management

Education

Degree or HND/HNC in engineering

Served in 14 Signal Regiment

Full driving license

Tools

VMware ESXi

Microsoft Hyper-V

Windows Server 2016/2019/2022

Job description

Great ideas come from different minds. That’s why we bring together engineers, scientists, analysts, and creatives from every background — and give them the trust, tools, and freedom to make a difference. What connects us is the mission: solving meaningful problems and building capability that protects what matters most.

And as the challenges evolve, so do we — working on the technologies that will shape tomorrow, not just today.

About Roke

Roke is a world-class engineering and technology company, with a trusted and long-standing record of delivery spanning research & development, products, managed-services and consultancy, serving customers across the globe. The markets Roke operates in are broad, but they are frequently crosscutting at engineering and delivery levels; markets include defence, national security, intelligence sectors, with diversity being at the centre of Roke’s strategy.

The Opportunity

The Field Service Engineer plays a key role in delivering high‑quality support to customers across the UK and international locations. The role involves regular communication with internal teams, customers, and suppliers to ensure efficient service delivery and consistently high levels of customer satisfaction to drive sustainable and profitable business growth.

As well as Electromagnetic Warfare, you’ll need a solid understanding of IT infrastructure and experience of working with/for the MoD.

Key Responsibilities

• Engineering visits (preventive and corrective): Visit customer sites (sometimes at short notice) to
• maintain/patch/update/audit customer systems and products,
• perform corrective maintenance and repairs to resolve customer issues
• support military exercises, demonstrations, testing,
• supporting customer acceptance testing of new deliveries/products,
• deliver operator and maintainer training.
• Remote support: Provide 1st/2nd line support on behalf of the service desk when customers log issues about the operation/maintenance of products.
• Join an on-call 24/7 rota (1wk on 3wks off) where you may be contacted and required to attend customer site at short notice.
• Infrastructure and Network support: Install, configure, and maintain Windows Server environments (2016/2019/2022). Configure and manage firewall platforms (hardware and software-based). Maintain virtualized environments using platforms such as VMware ESXi, Microsoft Hyper-V.
• Customer Repairs (RMAs): Perform root cause analysis, investigating issues in a logical manner to determine root cause through various methods such as utilising test rigs, isolating faults down to specific boards/components by elimination, engaging with product owners and SMEs as required. Documenting corrective actions, summarising parts required and effort involved, creating fault report forms, RMA notifications, BER certificates, certificates of conformance etc.

Education and Qualifications

• Degree or HND/HNC qualified in an engineering discipline
• Served in the 14 Signal Regiment.
• Full driving license

Knowledge, Skills & Experience

• Electronic Warfare experience within the MoD (14 Signal Regiment)
• Previous demonstrable experience of delivering and supporting hardware and infrastructure in the military domain
• Experience working at differing levels of security classification.
• Knowledge of LAN, WAN, and VLAN architectures and networks, hardware, firewalls, hypervisor and windows /linux configuration and management.
• Knowledge of Crypto devices
• Knowledge and understanding of supporting and maintaining equipment in the live environment whether on military exercise or technical demonstrations / installation.
• Understanding of planning and executing hardware lifecycle management, upgrades and capacity expansion.
• Experience in the service support of low volume, high value, products and systems in a highly regulated environment.
• Awareness of ITIL (v3 or v4).

Where will you be based?

• You will typically be working from Romsey, but may be required to work from Romsey or customer site as needed.

Why You Should Join Us

• Competitive reward package – highly competitive salary, performance-related bonuses, salary reviews and pension scheme.
• Private medical cover – access to private healthcare through Bupa.
• Work-life balance – flexible working through flexi-time and hybrid arrangements, plus 30 days' annual leave with the option to buy or sell additional holiday.
• Health and wellbeing support – flexible benefits including life assurance, a Healthcare Cash Plan, Employee Assistance Programme and eye care support.
• Recognition and rewards – length of service awards that celebrate and reward your contribution.
• Learning and development – access to LinkedIn Learning courses and our dedicated Roke Academy, supporting continuous learning and career development.
• Supportive and inclusive culture – a range of employee community groups that bring colleagues together, foster meaningful connections and create a genuine sense of belonging.

All benefits are subject to eligibility, terms and conditions.

Security Information

Due to the nature of this position, we require you to be eligible to achieve DV clearance. As a result, you should have resided in the UK for the last 10 years.

Take a look around the company https://www.roke.co.uk/