Field Service Engineer

Candy Hoover Group S.R.L.; Reading; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Bonus potential

Pension scheme

Staff discounts

Job summary

Candy Hoover Group S.R.L. is seeking a Field Service Engineer to visit customers in Reading, Bracknell and surrounding areas, diagnose and repair appliance faults, and get customers back up and running.

You will plan your day, keep customers and colleagues updated on progress, and manage van stock. A full, valid driving licence is required. Training is provided to become fully competent.

Salary £35,124 - £39,807 per year, with bonus potential and pension, plus staff discounts and other benefits.

Qualifications

• Full driving licence is required.
• Experience as White Goods Engineer preferred but not essential.
• In-house training and support provided.
• Ability to lift and manoeuvre heavy objects in constrained spaces.

Responsibilities

• Visit customers in Reading and surrounding areas to diagnose and repair appliances.
• Keep customers and colleagues updated on progress.
• Manage daily van stock and stock levels.
• Upsell products to customers where appropriate.

Skills

Customer service

Technical skills

Communication skills

Driving licence

Job description

Field Service Engineer
£35,124 - £39,807 depending on experience

Three incredible brands. One brilliant team. Join us as a Field Service Engineer for the most competitive benefits package in the industry, autonomy over your work and the satisfaction of helping customers in need.

As a Field Service Engineer, you’ll be visiting customers in their homes across Reading, Bracknell and the surrounding areas, and fixing any appliance issues to get them up and running again. Managing your time through the day, you’ll keep customers and colleagues updated on your progress and keep on top of the stock levels in your van day by day.

A full, valid driving licence is required. For upselling our products you’ll be rewarded with bonus incentives on the products you sell. You’ll be organised, have strong communication skills, and be dedicated to finding the best outcome for the customer.

Ideally, we’d like experience as a White Goods Engineer. But what we really need is self‑motivation and strong technical and customer service skills. Our City and Guilds‑assured in‑house training and support has been designed to get you ready to deliver brilliant service to our customers.

Industry-leading benefits

• £35,124 per annum starting salary if you’re a Field Service Engineer who does not have White Goods/ Domestic Appliance experience. You’ll have the opportunity to earn £39,807 once you’re fully trained and meet the minimum requirements

• £39,807 per annum starting salary if you have a minimum of 6 months recent White Goods Engineering experience

• Bonus potential of up to £2,500 per annum

• Enhanced rate over time

• Up to 6% pension contribution

• Brilliant staff discounts on products and a range of retailers, entertainment, and days out

The ability to lift & manoeuvre heavy objects, work in restricted spaces, regularly engage hand dexterity and colour vision are considered central requirements. Offers of employment are subject to testing to ensure that candidates are able to comply with the basic health and safety requirements of the role; this includes being able to distinguish between live, neutral and earth wires.

With the strength of our brands behind you, a culture of high-performance that motivates you and the freedom to drive your career your way, our shared ambition will inspire you and delight every customer. Our future. In your hands.