Field Service Engineer

Haier lnc.; Newcastle upon Tyne; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Bonus potential

Overtime pay

Pension scheme

Staff discounts

In-house training

Job summary

Haier lnc. is seeking a Field Service Engineer to visit customers in homes across Newcastle and surrounding areas, diagnosing and repairing appliances to restore operation. You’ll manage van stock, update customers and colleagues on progress, and provide excellent service with strong communication and organizational skills.

The role rewards autonomy, ongoing in-house training, and competitive benefits as you build a career in field service engineering.

Qualifications

• Full, valid driving licence required.
• Experience as White Goods Engineer preferred but not required.
• Able to lift heavy objects and work in restricted spaces.
• Strong communication and customer service skills.
• City and Guilds in-house training provided.

Responsibilities

• Visit customers in their homes across Newcastle and surrounding areas.
• Diagnose and repair appliance issues to get them up and running.
• Manage stock levels in the van and keep colleagues updated on progress.
• Ensure safety checks and customer satisfaction on every call.

Skills

Full driving license

Strong communication

Customer service

Self-motivation

Technical knowledge

Job description

Field Service Engineer

£35,124 - £39,807 depending on experience

Three incredible brands. One brilliant team. Join us as a Field Service Engineer for the most competitive benefits package in the industry, autonomy over your work and the satisfaction of helping customers in need.

As a Field Service Engineer, you'll be visiting customers in their homes across Newcastle and the surrounding areas, and fixing any appliance issues to get them up and running again. Managing your time through the day, you'll keep customers and colleagues updated on your progress and keep on top of the stock levels in your van day by day.

A full, valid driving licence is required. For upselling our products you'll be rewarded with bonus incentives on the products you sell. You'll be organised, have strong communication skills, and be dedicated to finding the best outcome for the customer.

Ideally, we'd like experience as a White Goods Engineer. But what we really need is self-motivation and strong technical and customer service skills. Our City and Guilds-assured in-house training and support has been designed to get you ready to deliver brilliant service to our customers.

Industry-leading benefits

• £35,124 per annum starting salary if you're a Field Service Engineer who does not have White Goods/ Domestic Appliance experience. You'll have the opportunity to earn £39,807 once you're fully trained and meet the minimum requirements
• £39,807 per annum starting salary if you have a minimum of 6 months recent White Goods Engineering experience
• Bonus potential of up to £2,500 per annum
• Enhanced rate over time
• Up to 6% pension contribution
• Brilliant staff discounts on products and a range of retailers, entertainment, and days out

The ability to lift & manoeuvre heavy objects, work in restricted spaces, regularly engage hand dexterity and colour vision are considered central requirements. Offers of employment are subject to testing to ensure that candidates are able to comply with the basic health and safety requirements of the role; this includes being able to distinguish between live, neutral and earth wires.

With the strength of our brands behind you, a culture of high-performance that motivates you and the freedom to drive your career your way, our shared ambition will inspire you and delight every customer. Our future. In your hands.

Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of all colleagues supports a culture of learning and attracts world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria. We reserve the right to close this role prior to the advertised closing date should a suitable applicant be found.

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