Field Service Engineer

SER Limited; Portadown; On-site; GBP 38,000 - 40,000; Full time

Benefits offered by this job

Company van

Pension

Life assurance

Income protection

Discretionary bonus

Training opportunities in the UK and…

Job summary

SER Limited is seeking a Field Service Engineer to service, maintain and repair automated storage systems across Northern Ireland with occasional UK travel. The role focuses on fault-finding and customer-facing technical support.

The ideal candidate is an experienced Mechanical or Electrical Engineer with hands-on, independent working style and a professional approach. A full UK driving licence is required and training opportunities are provided.

Qualifications

• Multi-skilled engineer with strong electrical and mechanical capabilities.
• Experience fault-finding and repair on automated systems.
• Excellent communication and customer-facing skills.

Responsibilities

• Carry out inspections and preventative maintenance on automated storage systems
• Complete annual servicing and routine maintenance
• Diagnose and resolve mechanical and electrical faults
• Respond to breakdowns and provide technical support
• Support system upgrades and software updates
• Assist with installation and commissioning of new equipment
• Provide customers with technical support and product guidance
• Complete service reports and documentation accurately
• Manage your diary, travel and workload
• Build relationships with customers and represent the business professionally
• Develop specialist knowledge of ASRS equipment and technology

Skills

Electrical engineering

Mechanical engineering

Fault-finding

Customer service

Independent worker

Job description

Field Service Engineer

ASRS

Location: Northern Ireland

Salary: £38,(Apply online only) – £40,(Apply online only) + Overtime

Hours: Monday to Friday, 8:00am – 5:00pm

We're working with a well-established specialist engineering business that supplies, installs and maintains Automated Storage and Retrieval Systems (ASRS) for customers across a wide range of industries.

Due to continued growth, they are looking to add a Field Service Engineer to their team, covering customers throughout the region with occasional wider UK travel.

This is a great opportunity for an experienced Mechanical or Electrical Engineer who enjoys fault-finding, working independently and dealing directly with customers.

The Role

As a Field Service Engineer, you'll be responsible for the servicing, maintenance, fault-finding and repair of sophisticated automated storage systems at customer sites.

Your responsibilities will include:

• Carrying out inspections and preventative maintenance on automated storage systems
• Completing annual servicing and routine maintenance
• Diagnosing and resolving mechanical and electrical faults
• Responding to breakdowns and providing effective technical support
• Supporting system upgrades and software updates
• Assisting with the installation and commissioning of new equipment
• Providing customers with technical support and product guidance
• Completing service reports and documentation accurately
• Managing your own diary, travel and workload
• Building strong relationships with customers and representing the business professionally
• Developing specialist knowledge of ASRS equipment and technology

About You

We're interested in speaking with Engineers from a range of backgrounds, particularly multi-skilled, with strong electrical and mechanical capabilities.

You should be:

• Hands-on and technically minded
• Confident with fault-finding and problem-solving
• Comfortable working independently at customer sites
• Customer-focused with good communication skills
• Organised and able to manage your own workload
• Proactive and willing to learn specialist equipment
• Professional and presentable
• Able to travel throughout the region
• A full UK driving licence holder
• Experience with automated storage, materials handling, industrial machinery, automation or similar equipment would be advantageous, but is not essential.

What matters most is having the right engineering fundamentals, a practical approach and the willingness to learn.

What You'll Get

• £38,(Apply online only) – £40,(Apply online only) basic salary
• Overtime opportunities
• Monday to Friday, 8:00am – 5:00pm
• 25 days holiday + bank holidays
• Company van, with the option for personal use
• Company laptop
• Company mobile phone
• Full tools and equipment
• Comprehensive specialist product training
• Training opportunities in the UK and Germany
• Pension
• Life assurance
• Income protection
• Annual discretionary bonus
• Paid sick leave
• Work-Life Balance

Despite being a field-based position, this role offers an excellent work-life balance.

Overnight stays are very rare, and weekend work is also very rare, with the normal working pattern being Monday to Friday, 8am – 5pm.

There may occasionally be additional travel, weekend work or overnight stays to meet customer requirements, but these are the exception rather than the norm.

SER-IN